What are the responsibilities and job description for the Intake and Document Specialist position at Med Emporium?
A durable medical equipment company in the Charlotte area has a position open for a quality focused and organized person to join their office team. This position is in office.
The responsibilities would include preparing and/or obtaining appropriate documents associated with each customer order including but not limited to:
- Receiving and processing prescription orders from referrals for medical equipment.
- Take incoming calls from patients, insurance companies, and referral sources.
- Communicate with patients, families, insurance, doctor’s offices, referral sources, etc. regarding coordination of services.
- All follow up regarding paperwork to physician practices, specialty clinics, respiratory therapists, and other referral sources.
- Prescriptions, CMN, Letter of Medical Justification, etc.
- Stay current with changes in billing / documentation requirements.
- Track paperwork requiring signature.
- Obtain on-going clinical notes for patients and obtain reauthorizations as needed.
- Reviewing clinical records in addition to delivery documentation to ensure eligibility to bill insurance.
- Perform Intake and verify insurance eligibility for service.
- Utilize and understand the computer billing system and provider portals as applicable.
- Data entry for patients and equipment.
- Other tasks as assigned
Skills: Basic computer knowledge, data entry, strong organizational skills, exceptional phone and problem-solving skills.
Education: College degree preferred or Graduate of an accredited high school
Job Type: Full-time
Pay: From $18.20 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- Bonus pay
COVID-19 considerations:
Mandatory COVID-19 vaccine effective.
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Work Location: One location