Data Analyst, Support Operations

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.   We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.  We believe: Every Experience Matters. Talent is Everywhere. All Belong Here. At Medallia, we hire the whole person. The Team The Support and Education Operations team sits within the Customer organization and is responsible for supporting, developing, managing and enhancing the applications which are used to deliver train and  support to our Customers. The group focuses on engaging with stakeholders to understand business needs, then designing, developing and deploying solutions that meet those business needs. Medallia’s Support & Education Operations team is looking for someone who can hit the ground running managing multiple tasks while producing high-quality work. The Role Medallia is looking for a skilled data analyst passionate about unlocking insights which will take our business to the next level. The ideal candidate will have the technical skills to build performant data sets, build clear and engaging visualisations, and be committed to transforming data into readable, goal-driven reports, and dashboards for continued innovation and growth. As a Data Analyst you will own our BI reporting / visualization tool (Tableau) and help to drive its adoption across the Customer organization. You will also augment support data and regularly work with leadership on their KPI reporting. In this role, you’ll be working closely with functional leaders, organizational units, and subject matter experts to identify what metrics are important to them and how they will interact with the reporting solutions you develop and deploy. At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements.  Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws.  For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.