Patient Care Representative (CA CPhT)- REMOTE

Pharmacy Technician- Patient Care Rep- 100% Remote  MedAvail Technologies/SpotRx Pharmacy(Applicant must be CA Certified Pharmacy Technician or Trainee) At SpotRx Pharmacy we are anything but a chain pharmacy. We are local, full-service pharmacy committed to our patient’s well-being. Through our consultative approach and with our innovative technology, we are changing the delivery of pharmacy care.  This is an amazing telephonic career opportunity for a Patient Care Representative (CPhT) with no face-to-face patient contact who possesses substantial customer service experience to support our patients, advocates, healthcare providers and pharmacists. You will be working in a patient centric, performance-driven culture requiring a keen sense of urgency and an unyielding commitment to resolving issues. SpotRx is a fast-growing organization and success in this role will afford you significant opportunity to advance your career! Total Rewards include100% remote work anywhere in the US, must be CA Certified Pharmacy Technician or TraineeComputer and other equipment needed to perform job will be providedBenefits effective 1st of the month following date of hire3 weeks’ paid vacation 8 Paid Company Holidays plus 2 Floating HolidaysEmployee Stock Purchase Plan eligibility upon hireMedical/Dental/VisionBasic Life, AD&D, LTD company paidCompany Health/Wellness initiative programsComplimentary Calm MembershipVoluntary Pet InsuranceAre you up for the challenge…and the rewards? In this fast paced and challenging position, you will be responsible for…Remotely manage inbound and outbound patient calls in a timely manner Understanding and striving to meet or exceed call center metrics while providing excellent and consistent customer service.Actively seeks assistance with escalated issues involving patients or prescription guidelines from management.Interacts with all internal and external customers in a positive and professional mannerDocument all call information according to standard operating proceduresUtilizing software, databases, scripts and tools appropriatelyTo be immediately and seriously considered for this amazing opportunity, you must have the following:High School Diploma or equivalentCA Certified Pharmacy Technician/Trainee background2 years of front-line call center experienceHealthcare background experienceAptitude to establish and maintain supportive customer relations with patients, advocates, healthcare providers and pharmacistsActive listening skills and ability to proactively solve problemsAbility to learn quickly, retain information & appropriately apply the knowledge to improve call qualityStrong phone and verbal communication skillsComfortable with working within different software platforms (CRM systems/Salesforce a plus)Must be available to work some holidays and weekends OUR CORE VALUES:Accountability We live our commitment to our patients, partners, and colleagues by modeling professionalism, timeliness, and transparency in all interactions. our patients, partners, and colleagues by modeling professionalism, timeliness, and transparency in all interactions.Compassion We serve our community by creating opportunities for health equity and access to care through kindness, empathy, and compassion. We aim to meet our partners and colleagues where they are by listening, understanding, and acting with mindful intention in all interactions. Innovation We are committed to developing patient health outcomes through continuous evolution. We are disrupting the traditional pharmacy model by creating and leveraging technology that revolutionizes the accessibility of medications.Integrity is the foundation of how we do business. When you put together a group of individuals committed to serving patients and teammates with courage, respect, and transparency, excellence is within reach.Teamwork We are one team using our diverse experience and expertise, united toward revolutionizing pharmacy. We are committed to a culture of collaboration, communication, inclusivity, and trust.MedAvail Technologies, Inc, has mandated that all employees that work in our healthcare settings be fully vaccinated for COVID by October 31, 2021 *under certain circumstances, employees may be subject to accommodations for religious and medical reasons.  Must meet specific system requirements to work remote. Potential to work from Pharmacy in the future per California BoP requirements.In response to COVID-19, we offer an onsite work environment thatis in full compliance with CDC guidelines as well as changing state and local mandates. Safety precautions include but are not limited to: maintaining social distancing, sanitizing stations, and face mask requirements for  non-fully vaccinated colleagues.

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