Sales Support Coordinator

Sales Operations Coordinator

Reporting to the Director of Sales and Marketing, the Sales Operations Coordinator will be responsible for providing full-scale support to the Medicare Sales team in Michigan. The Sales Operations Coordinator will provide thorough and decisive administrative sales support including data collection and compilation. This role requires a passionate sales support professional with an eye for detail and an unrelenting drive for results. This role works independently and as part of a team within Sales and cross-functionally with Marketing to ensure sales objectives are achieved.

The Sales Operations Coordinator works both in-office, remote, and requires some on-site work at various Henry Ford Health System locations throughout Michigan.

DUTIES AND RESPONSIBILITIES:

• Provide full-scale administrative sales support to Sales team
• Proactive CRM activity including pipeline management and support
• Occasionally set up/stock sales on-site Kiosks at locations in Michigan
• Assist with managing schedules of all sales team members
• Weekly 1:1 with each team member
• Assist Direct Sales Agents with execution of direct customer transactions
• Facilitate new agent onboarding
• Assist with communication between sales team and all internal stakeholders to ensure optimal results are achieved
• Administration and communication of all actions related to sales programs performance tracking and sales operations development
• Maintain accurate and timely inventory of sales kiosk items
• Team event scheduling and travel arrangements as needed
• Performs other related duties as assigned

REQUIRED EXPERIENCE AND SKILLS:

• High school degree required, Bachelor’s degree in related field or equivalent preferred
• 4 years progressive administrative experience in a sales or marketing environment preferred
• Insurance background a plus
• Superior written and verbal communications skills including timely and detailed follow-up
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Ability to function well in a high-paced and at times stressful environment
• Ability to be resourceful and proactive in dealing with issues that may arise
• Ability to communicate and collaborate closely with multiple departments, directors, staff
• Ability to use resources effectively to generate solutions; take initiative when resolving problems
• Ability to respond effectively to multiple priorities and execute quickly in a fast-paced environment
• Sales drive and results focused
• Familiarity with office machines (e.g. fax, printer/scanner, copiers, etc.)
• This position requires the ability to travel up to 10% of the time. A valid driver’s license is required
• Highly skilled with Microsoft Excel, Power Point, OneDrive, Teams, Outlook, and Word
• Knowledgeable with Adobe Photoshop
• Working knowledge and/or experience using CRM (Customer Relationship Management) tools

At Medicare Concierge Services, Inc. we are committed to fostering, cultivating, and embracing a culture of inclusion and equality. We welcome and encourage diversity in the workplace and are fully committed to promoting and preserving an environment that supports growth and advancement in all aspects of business.

Medicare Concierge Services, Inc. is an equal opportunity employer and will not unlawfully discriminate against qualified applicants with respect to any terms or conditions of employment based on race, color, national origin, ancestry, gender, sexual orientation, age, religion, creed, marital status, military service status, union/non-union activity, citizenship status or other characteristic protected by state of federal law or local ordinance. This includes compliance with all federal, state and local laws providing for nondiscrimination on the basis of disability in all aspects of the employment process and the requirement to provide reasonable accommodations to qualified individuals with disabilities in accordance with those laws.

Medicare Concierge Services, Inc. participates in the E-Verify program where required by state law. FDI Group will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s I-9 to confirm work authorization.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

License/Certification:

• Driver's License (Required)

Work Location: On the road