What are the responsibilities and job description for the Registrar (3pm-11pm with rotating weekends) position at MEDSTAR HEALTH?

General Summary of Position
Performs Patient Access and registration duties through system applications, answer phones, pre-register patients for upcoming admissions, verifies patient demographics and insurance coverage via EEM system and functions as a liaison to Patient Accounting. May perform duties related to cash collection. Demonstrate strong customer service and communication skills. Adhere to HIPPA and patient confidentiality requirements. May act as patient's first point of contact.

Primary Duties and Responsibilities

Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Complies with governmental and accreditation regulations.

Provide excellent customer service in all patient communication with the goal of providing accurate and timely registration educating and providing service and support as the first point of contact for MedStar St. Mary's Hospital.

Timely and accurately follows the registration process and maintain an error rate of less than two (2) percent.

Creates encounters and obtain patient information for requested services as directed by the clinical department and location of services.

Calls patients to complete the

Compliance, 100% with all MedStar St. Mary's rules and regulations with arm banding, two patient identifiers, patient and document hand-off procedures, as well patient interaction and communication as directed and specified by service location.

Proficient in all Patient Registration applications to include FirstNet, using the quick reg. tool as well as completing the registration.

Follow established workflow process through signature handoff, to include update registration with changes in patient information, authorization, and referral information and obtains accurate insurance information by copying insurance cards.

Must be knowledgeable of all Patient registration procedures including down-time procedures.

Performs other related duties as assigned and maintains requirements of career ladder.

Additional Lead Duties/Responsibilities: Acts a supervisory designee, when required, and in the absence of Director of Patient Access/Security Serves as point of contact for Registration associates for all inquiries, conflicts, and schedule changes in the absence of Director of Patient Access/Security. Helps to establish and manage a work environment that is conducive to productive performance and responds to daily needs of the department. Maintains and manages multiple Patient Registration metrics/daily reports in conjunction with Director of Patient Access/Security Provides staff orientation, mentoring, and training to new department employees.

Minimum Qualifications
Education

High School Diploma or GED required or
equivalent required and
Minimum score of 80% on Customer Service Skills, Data Entry and Medical Abbreviations testing. required

Experience

Previous experience in a hospital registration department preferred and
Knowledge of medical terminology preferred and
Knowledge of healthcare payer types required

Licenses and Certifications

CHAA - Certified Healthcare Access Associate CHAA certification within 1 Year required

Why MedStar Health?
At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:

Strong emphasis on teamwork—our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
Strategic focus on equity, inclusion, & diversity—we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
Comprehensive total rewards package—including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
More career opportunities closer to home—as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.

About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It’s how we treat people.

MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.

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Registrar (3pm-11pm with rotating weekends)

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