We are excited to be hiring a Clinical Studies Support Coordinator III to join the Medtronic Diabetes Operating Unit.  In this role, you will be providing support to a Medtronic Diabetes clinical research study team. The Clinical Studies Support Coordinator III will independently perform diverse administrative and project duties. This position will be ONSITE at Northridge Facility. 

The Diabetes Operating Unit focuses on improving the lives of those within the global diabetes community. As a business, we strive to empower people with diabetes to live life on their terms by delivering innovation that truly matters and providing support in the ways they need it. We’re committed to meeting people with diabetes where they are in their journey, always with an aim to make their lives easier. Our portfolio of innovative solutions are designed to provide customers greater freedom and better health, helping them achieve better glucose control, while spending less time managing their disease.  

Join our diverse team of innovators who bring their worldview, their unique backgrounds, and their individual life experiences to work every day. 

A Day in the Life  

Responsibilities may include the following and other duties may be assigned. 

The Clinical Study Support Coordinator is responsible for supporting Clinical Operations Supply Chain Distribution activities to assure compliance with regulations and Medtronic standards, guidelines and policies.  Coordinate activities involving order entry, product packaging & shipping, product return processing, product accountability, filing and study record development and maintenance, inventory cycle count management.  Generate and distribute reports for study teams, investigational sites and management.  Issue investigation including resolution of action items.  Maintain documentation consistent with Medtronic standards, guidelines and policies. Perform other duties and ad hoc projects as assigned in support of the Clinical Research department.  Basic understanding of Clinical Operations and systems desired (e.g., manufacturing/supply chain management & distribution systems, clinical trial management reporting systems).  This position works with minimal supervision in consort with the department and study management.

• Execute Clinical Operations Distribution strategies
  • Perform return request entry in the sales order system (order fulfillment, packaging, shipment coordination)
  • Perform product return entry in the sales order system (device return/complaint management and tracking)
  • Collaborate on product accountability and reconciliation activities
  • Collaborate on and execute reporting activities (studies and management)
  • Collaborate on failure analysis and complaint reporting activities
  • Develop collaborative relationships with teammates and cross functional colleagues (R&D, Returns, Regulatory
  • Coordinate study material shipments: retrieve, transport and prepare materials for shipment and coordinate with distribution teams
• Perform other duties and ad hoc projects as assigned
• Attend and support clinical study meetings and Operations meetings (e.g., meeting facilitation, minutes, action item follow-up, arrangements, ad hoc assignments)
• Collaborate on development/revision and implementation of workflow efficiencies and procedure improvements aligned with relevant global regulations and standards

• Requires broad practical knowledge of operational systems and practices typically gained through extensive experience and/or education.

• Requires minimum of 4 years of relevant experience .

Desired/ Preferred Qualifications:

• B.A., B.S. in a health sciences or business-related field and 2 years of related experience
• Experience with Operations/Supply Chain/ Sales Distribution/Customer Service experience 
• Familiarity of Operations processes
• Basic understanding of Operations systems (e.g., manufacturing/supply chain management & distribution systems, clinical trial management systems, & reporting systems) (i.e., SAP,  Access)
• Experience with planning, inventory & distribution management systems (e.g., SAP)
• Experience in Project management and database systems (e.g., Oracle, MS Project, Access, Agile)
• Experience in word processing, spreadsheets applications (e.g., MS Word and Excel)
• Strong verbal and written communication skills, technical and problem solving skills
• Able to read, analyze and interpret general business documents, technical procedures, and specifications
• Able to work effectively, with moderate supervision and on cross-functional teams
• Collaborates on solutions to a variety of problems of moderate scope and complexity
• Ability to facilitate project coordination
• Willing to be flexible with work hours

About Medtronic 

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.  We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future. 

Physical Requirements:

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America) 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to be independently mobile.  The employee is also required to handle and transport materials for shipments, interact with a computer, and communicate with peers and co-workers.

EEO STATEMENT:

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Learn more about our benefits here. 

This position is eligible for a short-term incentive plan.  Learn more about Medtronic Incentive Plan (MIP) on page 6 here. 

The provided base salary range is used nationally (except in certain CA locations). The rate offered is compliant with federal/local regulations and may vary by experience, certification/education, market conditions, location, etc.