Pricing and Membership Customer Coordinator, Strategic Services & Solutions

Careers that Change Lives

Just like the businesses we support, we aspire to be progressive, innovative, strategic and global. We are not just executors of required talent processes; we represent the Voice of our Customers, designs, assess the business strategies against our talent pools and help co-design talent strategies to improve our succession pipelines, talent readiness and inclusion and retention. You can grow your career with us; we hope you’ll consider joining our team! 

A Day in the Life

We are seeking a Pricing and Membership Customer Coordinator to join the Strategic Partner Services & Solutions team. Our team works with Medtronic’s largest strategic customers to provide proactive solutions for their pricing and contracting needs. This person will focus on operational excellence and outstanding customer service to internal business partners and customers. This role will serve as an internal advocate for our internal and external customers through dedicated support.  This is an exciting opportunity to become a valued member of a team that collaborates with Field Sales, Customer Operations & Insights, Supply Chain, Marketing, leadership, and other internal departments.

 

Responsibilities may include the following and other duties may be assigned.

• Collaborating with team-members and internal stakeholders to set-up and maintain customer pricing and contracts in a timely and accurate manner.
• Focusing on the financial accuracy of high impact business programs.
• Conducting in-depth research under close supervision to resolve discrepancies.
• Identifying basic opportunities to improve contract processes to better serve internal and external customers.
• Organizes, leads and facilitates cross-functional project teams.
• Communicating with internal and external customers and vendors to provide world class customer service and quality assurance support.
• Providing a high level of professional support and partnership with key stakeholders.
• Proactively identifying root cause, trends, issues, barriers and knowledge gaps in an effort to reduce discrepancies and increase customer satisfaction for limited scope areas.
• Demonstrating a high level of ownership.
• Providing governance and support for outsourced work.

This position can be filled by a candidate in Mansfield, MA, Jacksonville, FL, Memphis, TN, San Antonio, TX, or Minneapolis, MN

Must Have: Minimum Requirements
 

• High school diploma or equivalent 
• Minimum of 6 years of relevant experience

Nice to Have

• 6 years of experience in a customer-facing support role
• 5 years of experience in pricing, or rebates
• Bachelor's degree preferred
• Systems knowledge:  Excel, PowerPoint, Word
• Familiarity with process mapping or project management foundations
• Demonstrated critical thinking, conflict resolution, and independent working skills
• Demonstrated ability to communicate effectively (written and verbal) with customers/business partners to answer questions and to resolve issues according to department protocols and requirements
• Strong analytical skills around big data and data analyitics 
• Experience working with Microsoft Project and Visio  
• Familiarity with Salesforce
• Demonstrated ability to collaborate within a changing team environment
• Proven ability to produce consistent, detail oriented, quality work
• Experience working with technical information
• An understanding of Lean or Six Sigma foundational concepts
• Previous experience using Centricity
• Four or more years hands-on experience with customer service, technical support and/or sales. 
• Excellent written and oral communication skills. 

About Medtronic


Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.  We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)