Senior Business Process Improvement Program Manager- CAPA

Careers That Change Lives 

This role will be 40% hybrid. Applicants must be near one of our quality “hubs” Minneapolis, Boulder/Louisville, Carlsbad, Northridge, Miami Lakes.

A career at Medtronic is like no other. We’re purposeful. We’re committed. And we’re driven by our Mission to alleviate pain, restore health and extend life for millions of people worldwide.  

In this exciting role as a Senior Business Process Improvement Program Manager, you will have responsibility over projects and processes that drive Continuous Improvement (CI), Program Management and Execution as part of Medtronic’s Customer Quality Excellence Organization. 

At our Customer Quality Excellence group, we focus on providing standards and centralized services for the global, enterprise-wide Customer Quality (CQ) organization for Process, Continuous Improvement and Program Management, Technology as well as partnership with our Commercial, Offshore and Regional Partners across Medtronic. 

A Day in the Life 

• Responsibilities may include the following and other duties may be assigned. 
• Provides Program Management and Continuous Improvement support and execution to the entire CQ Organization. 
• Acts as Project Lead for ensuring CQ related CAPAs are executed effectively and timely 
• Seeks to maximize compliance and efficiency for CAPA’s. This includes leading activities related to assessing and addressing existing and potential quality issues by performing a cause investigation and taking corrections, corrective and/or preventive actions commensurate to the risk of the issue(s). Ensures that CAPA solutions are robust and can be implemented fully within our CQ structure.  
• Collaborates with those in CQ and in other functions to maintain quality systems policies, procedures, and practices.  
• Ensures alignment with quality and ethical standards of the organization.  
• Provides quality/CAPA-related oversight and investigates various input sources to verify deficiencies are corrected.  
• Analyzes metrics, generate reports, and implement improvements to KPIs and enterprise-initiatives.  
• Partners with the CQ Leadership team to execute the CI strategy, and the Lean transformation roadmap. 
• Executes our Project Management strategy and manage our PM portfolio, Budget, Cost and Benefit Analyses, Tools, and Overall governance. 
• Creates Process Flow Maps/Diagrams and evaluates existing processes. 
• Collects data to identify root cause of problems. 
• Measures performance against process requirements. 
• Aligns countermeasures to address performance shortfalls. 
• Surveys and analyzes best practices for techniques and processes. 
• Communicates progress to a variety of stakeholders, including executive leadership 
• Travel requirement: less than 25%