What are the responsibilities and job description for the Collections Manager position at Meduit?
Key Accountabilities
- Setting performance goals that align with the company’s larger plans
- Track progress and provide constructive feedback
- Address problems with work quality, issues between employees and other concerns in an effective, timely manner
- Ensure employees adhere to company policies and legal regulations
- Manage both supervisors and call center agents
- Conduct performance reviews, motivate team members and create strategies to boost productivity
- Conduct as needed training and support of agents
Competencies
- Great communicator
- Leader
- Analytical
- Decision Maker
Success Measures
- Teams overall performance
- Employee satisfaction
- Team turnover rate
Qualifications
- Experience in a manager or similar role in a collections call center
- Excellent communication and leadership skills
- Great organizational skills and an eye for detail
- Ability to train employees when needed
Salary : $59,300 - $75,100
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