Legal Account Rep

Essential Duties and Accountabilities: 

• Handle daily out-bound and in-bound calls, on behalf of the client’s behalf to set up payment arrangements.
• Counsel individuals on their financial situations utilizing customer service, communication and influencing skills to coordinate a solution for the client and consumer.
• Adhere to all policies and procedures and understand the company handbook.
• Remain knowledgeable of and comply with all federal and state laws regulating debt collection, ethical guidelines and standards established by Meduit, and guidelines and rules of telephone etiquette.
• Identify and understand consumer needs and wants then to utilize that information to arrange payments.
• Proactively resolve all consumer accounts in a professional and courteous manner.
• Utilizes tools, including computer programs, when indicated: FACS System, Excel/Word
• Provides excellent customer service and timely response to consumer questions and issues.
• Return all voicemails within a timely period (Within 24 hours)
• Work as a team player to meet both personal and group Key Performance Indicators (KPI’s)
• Other duties as assigned.

Position Requirements and Responsibilities

•  Multi-tasking – possess the ability to talk and type at the same time while maintaining the highest level of accuracy and attention to detail.
•  Some legal process knowledge is helpful.
•  Strong verbal communication skills to overcome objections and find opportunities to help patients resolve their outstanding balances.
•  An inquisitive nature to uncover information that is not always obvious.
•  Comfortable with computers and consider themselves to be a fast learner.
•  Attention to detail for accurate information reporting into the database computer software system for further use in the recovery process.
•  Must pass with a minimum of 85% the FDCPA tutorial as dictated by federal collection laws (yearly testing required)

The Legal Department prides itself on being highly ethical when conducting this business as depicted under the guidelines of Fair Debt Collection Practices Act (FDCPA). The Legal Department is growing, has a friendly team atmosphere that offers competitive wages, hourly along with excellent benefits including monthly bonuses, paid vacation, insurance.