What are the responsibilities and job description for the Service Advisor position at Meineke?

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Meineke is looking for an automotive Service Advisor.

Aptitudes: Functional/technical skills, attention to detail, listening skills, customer focus, communication skills, organization skills, time management, informing skills

Responsibilities:

Customer Communication - Answer phone calls. Greet customers. Receive incoming customer vehicles. Customer follow-up. Receiving payments.

Scheduling - Set appointment date and time. Identify and document customer needs. Establish and build relationships.

Writing Repair Orders - Accurately write up customer concerns. Understand vehicle inspections and transfer information to the repair estimate. Convey expected repair costs and obtain customer approval. Track vehicle progress and communicate status to customers. Responsible for all repair tickets from receiving the vehicle from the customer to returning the vehicle to the customer. Maintain excellent customer satisfaction.

Other - Assist other front desk staff as assigned. Keep workspaces neat and clean per organizational and regulatory requirements.

Requirements:

Professional appearance

Strong automotive knowledge or previous automotive experience

Desire to earn ASE Certifications

Apply for this stable long-term employment opportunity!

As a leader in the automotive aftermarket, Lewes Meineke is constantly looking for driven and talented individuals to join our team. We look for those who share our passion for high-quality repair work to help get our customers back on the road.
A career with Meineke means putting your knowledge and hard-earned skills to work in a locally-owned shop. Whether you’re looking for a position as a Technician or Service Advisor, Meineke provides opportunities for real-world experience.

Pay: $18 / hour

Benefits: