What are the responsibilities and job description for the Host position at Mellow Mushroom?
You are the conductor of the Mellow Mushroom [location] orchestra. You're the first impression for guests, and first impressions set the tone for the guest experience. You greet everyone with a smile (including guests on the phone), maintain the waiting list, and seat guests according to server availability. Your attention to detail and communication skills are valued and crucial. You are also the final note of our guests' experience, and your genuine ability to connect with guests is one of the many reasons Mellow guests keep coming back.
RESPONSIBILITIES
- Greet all guests with a smile upon arrival; maintain good energy and optimism in a fast-paced environment
- Seat guests according to server availability; accommodate special requests and answer questions about the menu
- Manage the waiting list like a pro; record names and party numbers then provide an estimated waiting time
- Answer phones and manage the wait list system; be the tour guide of the Mellow experience for call-in, dining room, and bar guests
- Assist with to-go orders, as needed
- Inspect tables for proper presentation and completeness; assist servers and team members when called upon
- Thank guests as they leave and invite them to return; help ensure that every guest creates a positive memory
WHAT WE OFFER
If you can do all that while maintaining a Mellow vibe, here's what we can offer in return : competitive compensation, choice of benefit plans, training and development, employee discounts, and a positive environment that values diversity, inclusion, respect, and freedom of self-expression in our team members. Ready to Mellow?
