TLC I

Under the team leadership of the Regional Director, is responsible for the successful operation of the Goodwill Good Neighbor Center (primary retail stores) and Attended Donation Center.

JOB DUTIES:
1. Hires, trains, supervise and evaluate team members within the framework of Goodwill policies and procedures and job descriptions.
2. Conduct investigations of employee violations of MGI policy and recommend appropriate corrective actions
3. Manages annual budgets of the Memphis Goodwill GGC store, including operating the GGC within budgeted expense to revenue ratios.
4. Insures high standards of donor and customer relations.
5. Insures the proper handling and processing of incoming donation flow in and out of the GGC in accordance with company policies and procedures.
6. Prepares or approves the scheduling of labor and preparation of time cards, including approving time in UltiPro.
7. Ensures the accurate recording of information in the End of the Day (EOD) report...
8. Insures coordination and communication of transportation and maintenance needs.
9. Insures cleanliness and image of the store.
10. Insures that supplies are ordered and maintained in a secured manner in accordance with established budget and company practices.
11. Insures GGC security according to company policies and procedures.
12. Insures that all company safety practices and procedures are adhered to.
13. Insures statistical counts (i.e. donor counts, apparel hung, rotation count, etc.) are completed in an accurate and timely manner.
14. Completes and analyzes register PLU readings, cash reports, daily, monthly, and yearly activity reports, transmittal of reports and daily deposits comment cards, work orders, purchase orders, team minutes, petty cash, and expense reports in accordance with company policies and procedures.
15. Reports needed repairs and/or maintenance needs to the Maintenance Department in a timely manner utilizing maintenance request forms.
16. Keeps abreast of product knowledge, industry trends, and competitive pricing through comparative shopping of competitors (i.e. full or discount retail, consignment, and second-hand thrift).
17. Originates and implements measures to improve efficiency, quality of work, work condition, performance, and other administrative and supervisory duties to ensure efficient, profitable operations.
18. Other duties as assigned by the Regional Director.

PHYSICAL DEMANDS:
1. Must be able to bend, reach, stand, and walk for extensive periods of time, and lift up to sixty pounds on a regular basis.
2. Dust and handle sharp objects.

WORKING CONDITIONS:
Inside with seasonal climate changes.

INTERPERSONAL RELATIONS:
1. Ability to develop and maintain effective working relationships and handle conflicts with team members, customers and donors.
2. Ability to effectively relate to people with various types of disabilities, personalities and backgrounds.
3. Ability to maintain a positive, friendly attitude and a neat, clean and well-groomed appearance.

MINIMUM QUALIFICATIONS:
1. Five years of management level work experience.
2. Three years experience in a retail environment; apparel background a plus.
3. High school diploma or GED required, Bachelor’s degree preferred.
4. Must be able to train team members with or without vocational disadvantages.
5. Ability to solve problems and make decisions independently as required.
6. Ability to seek out internal and external resources to accomplish desired results.
7. Ability to motivate others, delegate job duties, and hold team members accountable for the completion of responsibilities.
8. Must have excellent oral and written communication skills.
9. Must be willing and able to work nights and weekends.

POSITIONS SUPERVISED:
1. Assistant Team Leader
2. Key Holder
3. Cashier
4. Sales Associate
5. Production Associate

SPECIAL REQUIREMENTS:
1. Must be available to work evenings and weekends.
2. Must have a reliable means of transportation.
3. TLC II must open the store at least (2) times per week and must close the store at least (2) times per week, on time. This will result in managers opening and closing the store at least (4) days a week.

Salary : $51,600 - $65,300