What are the responsibilities and job description for the Full Time E-Commerce Customer Service Representative position at Menard, Inc?
The E-commerce Customer Service Representative works directly with Customer inquires through email, telephone, or any other manner of available contact method. The Customer Service Representative is immediately responsible for assisting our Customer with their product questions and requirements.
FULL TIME REQUIREMENTS:
- Monday-Friday, 8AM - 5PM
- Must work 1 weekend day (Saturday or Sunday) every other weekend
- An extra $3.00 per hour premium is paid for every weekend hour worked.
PRIMARY RESPONSIBILITIES:
- Answer Customers' email inquires promptly and professional according to the standards defined by the E-Commerce Sales Manager
- Utilize Menards provided programs to research answers for Customers' questions and to remedy their problems quickly and effectively
- Process returns and cancellation requests as prompted by Customer inquiry
- Provide clarification on Menards return policies and process returns accurately
- Review of order on hold in a timely manner and with the provided software to mitigate our risk of potentially fraudulent orders
- Provide EXCEPTIONAL Customer service that is fast, friendly and helpful. Written responses are expected to be professional and sincere and phone calls should portray the same level of courteousness
- Other duties as assigned by the E-Commerce Coordinator, E-Commerce General Manager, E-Commerce Customer Service Manager
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