Fraud representative

Job Description

Why work for Menards?

• Profit Sharing & 401k, paid vacations and holidays
• On-Campus coffee shop / Cafeteria with Live music!
• Team member discount

POSITION SUMMARY :

The E-commerce Fraud Prevention Representatives are immediately responsible for reviewing orders for potentially fraudulent activity on or through our online or integrated systems.

PRIMARY RESPONSIBILITIES :

• Performs fraud review for any orders that are designated for review within our systems.
• Review of flagged accounts using resources to mitigate risks.
• Ability to determine if transactions are legitimate and should be processed or if they are fraudulent and should be cancelled and refunded, stopped from shipment or transit.
• Approve any orders that are legitimate in a timely manner so these orders are not delayed in shipping.
• Mark any fraudulent orders in our systems for further review / reject upon identifying the fraudulent orders along with associated order metrics to prevent associates.
• Work with Menards Security Team, Merchandising, and Operations teams and stores to coordinate our efforts to prevent fraud online and in Menard stores.
• Report on fraud trends on a weekly basis to the E-Commerce Fraud Prevention Team Lead
• Maintain a zero false-positive on mitigation and low chargeback balance stemming from reviewed orders
• Utilize Menards provided programs, third party software and external websites.
• Need to be able to work independently to resolve minor issues and know when to escalate to involve E-Fraud Prevention Team Lead and / or E-Commerce General Manager.
• Respond to fraud related issues including emails and telephone calls.
• Ability to train Guest Service Representatives to be aware of potential fraudulent inquiries and or transactions.
• Other duties as assigned by the E-Commerce General Manager and E-Commerce Fraud Prevention Team Lead

Skills / Requirements

POSITION REQUIREMENTS :

• Ability to communicate in a professional and articulate manner, both verbally and written
• Ability to solve difficult problems and come up with effective solutions
• Ability to plan and organize work in an efficient manner
• Must be detail oriented
• Must be willing to work occasional overtime & occasional weekends
• Must be able to work both independently and on a team
• Must be able to set priorities and hit strict deadlines
• Must be proficient with Microsoft Excel, Word, Outlook
• Must be willing to relocate to Eau Claire, WI

Last updated : 2024-08-06