Wide Bodied Charter Desk Manager

Our client is a top-ranked global logistics provider and #1 in the North American expedite market. They offer comprehensive supply chain services including truckload, LTL, air, specialised logistics and managed transportation solutions. Moving over 400,000 shipments annually, our client solves complex challenges for thousands of worldwide customers through their competitive freight marketplace and innovative culture.

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The Charter Desk Manager will be responsible for developing and contributing to the product

and service development. You will set up the charter desk structure and its activities and work

with core stakeholders to develop the product: Vertical Leaders, Marketing,

Finance and EVP Sales leaders. The Charter Desk Manager will also internally promote and sell

the product and foster and coach, the internal stakeholders (sales and business

developers).

• Actively participate and contribute to the build-up of the charter desk, jointly with the VP Cargo Sales
• Manage the day-to-day charter desk
• Manage and supervise the operational and commercial execution
• Set and monitor the tasks and KPI’s for the Charter Operational Manager
• Set up a vendor management & KPI metric concept for aircraft operators (global)
• Continuously develop the Wide Body Air Charter Product and related services
• Set up an internal sales promotion campaign and marketing tools
• Help set up and provide coaching to the sales and business development teams and its leaders
• Create and implement the operational and internal contractual protocol
• Prepare the product for a soft roll out by mid-Summer 2024, a hard roll out by Sept

2024

• Set a business revenue plan with internal stakeholders
• Conduct regular meetings with the internal stakeholders
• Participate in carrier negotiation meetings
• Participate in carrier – charter industry conferences to increase BI, networking and

footprint

• Actively participate in internal marketing campaigns to promote and consult all
• stakeholders
• Work with the Internal Training Team to set up coaching and wide body coaching
• and training modules
• Provide global carrier/airfreight intelligence to support the stakeholder’s development

and company’s growing expansion in time critical services

• Set and maintain/monitor an internal P&L, with ongoing budget expansion (3 year, 5 year)

• Bachelor degree, preferably in Business Administration and Management, Logistics and aeronautical studies
• A 10-to-15-year minimal experience in both operational, sales and management experience in international airfreight transportation and logistics
• An in-depth knowledge of all matters airplanes: most current freight and belly freight aircrafts ranging from B727 through B747-400F/-8F and out of gage aircrafts
• An in-depth knowledge and understanding of the current main global asset owners and operators
• Must demonstrate an apt and agile characteristic for solutions and integration
• Demonstrate adaptability to a global complex environment
• Must be driven by result and accomplishment
• Apt to integrate and connect with the structure, business model and
• philosophy
• Apt to work with all standard Microsoft applications (Word, Excel, PowerPoint).
• Be able to formulate and present strategy, roadmap, and execution plan for the Wide
• Body Air Charter Division
• Be able to contribute to the formation and creation of processes and protocols
• Be able to set and run metrics and mathematical concepts for procurement and revenue concepts
• Be able to work independently and manage crisis situations on behalf of internal stakeholders and customers
• Multilingual is preferred
• Bring an existing network of carrier and operator connections
• Be a 24/7 global person

• 401(k) and employer matching
• Life Insurance
• Health, Dental, Vision Insurance
• Short- & Long-Term Disability
• Paid Time Off (PTO)
• Employee Assistance Program
• Paid Parental Leave
• Employee Wellness Program
• Paid Holidays
• Employee Recognition Programs
• Flexible Spending Account (FSA)
• Tuition Reimbursement
• Health Savings Account (HSA)
• Overtime, Differential & Bonus Pay

If you thrive in a fast-paced, collaborative environment and are passionate about delivering exceptional service, we invite you to explore our client's career opportunities and join its mission of transforming supply chain management for businesses worldwide.