Project Coordinator (Implementation Specialist )- Central Office;
Job Posting for Project Coordinator (Implementation Specialist )- Central Office; at Mental Health, Office of
A bachelor’s degree in a human services field, health administration, business or public administration or closely related field and four years of administrative or clinical experience in a health or behavioral health program, one year of which must have included supervisory experience with oversight responsibilities for a health-related or behavioral health-related program. A master’s degree may substitute for an additional year of the general experience.
The preferred candidate would have experience in supervising and leading teams; experience with health and behavioral health services; familiarity with adult homes and services available under the Medicaid program; experience in housing and care management; experience working with older populations and/or populations with co-occurring needs; experience in managing and analyzing data; and experience reviewing health and/or behavioral health records.
This position requires visitation to hospitals and/or other health care settings and direct interaction with patients and patient care staff. Upon appointment, the candidate must be fully vaccinated or willing to become fully vaccinated against COVID-19. Candidates who are not fully vaccinated against COVID-19 may not start working until two weeks after their final dose of a COVID-19 vaccine.
Under general direction of the Director of the Bureau of Community Integration, the incumbent will be part a leadership team that supports these contracted providers, who OMH relies upon to meet settlement requirements and to do so in a recovery-focused way. The incumbent will play a lead role in the orientation, training, and support for new contract staff in collaboration with their agency’s leadership. Primary mechanisms for effectively managing these contracts include the hosting and facilitation of forums for contract staff to share best practices, to bring in subject matter experts/guest speakers, to support and empower staff to meet their deliverables consistent with a person-centered approach. Contract staff are required to document their efforts in a consistent way such that reports to the court can be easily generated. Technical assistance around how to document their efforts and to do so timely is a key component to the role. The OMH funds these contracted entities to meet many of the settlement deliverables including clinical assessments, medication education, peer bridger support and advocacy, intensive care management supports, as well as housing.
Duties to be performed will include, but not be limited to, the following:
- Ongoing monitoring and evaluation of transition progress against the established benchmarks.
- Provide training to providers on the use of cloud-based dashboard for tracking each case, transition related tasks and alerts for deadlines.
- Monitor and track the dashboard to ensure cases are on track and following up with providers to resolve obstacles.
- Look for patterns and trends that indicate broader issues requiring further investigation, such as a problem with a particular provider or Adult Home.
- Provide training and technical assistance on the use of the OMH Housing data system
- Assist in collection, synthesizing, analyzing and documenting data and information related to the class members served under the Settlement, with a particular emphasis on developing nuanced and qualitative descriptions of class members' decisions with respect to transitioning to the community by:
- Reviewing class member health and behavioral health records including protected health information;
- Travels to and meets regularly with housing contractors, peer coordinator, Health Home leads and care management supervisors;
- Analyzing information about class member preferences, choices and experiences to identify trends and patterns;
- Develop strategies to engage class members to offer the opportunity for assessment and transition;
- Identifying issues impacting the ability of class members to remain in the community;
- Collecting other data and conducting research as appropriate;
- Generating case summaries, reports and presentations related to class member histories and experiences.
- Participate in quarterly leadership calls and meetings with OMH and DOH settlement staff.
- Make recommendations for next steps and action items to immediate supervisor based upon data and discussion with providers.
- Report back on additional analysis required as the result of meetings and recommend action.
- Prepare documents and materials, including monthly and quarterly reports that demonstrate achieving improvements on process and transition metrics, housing placement progress over time.
- Assist leadership with recommendations to inform changes to improve the experience of class members served under the Settlement and document compliance with Settlement requirements.
The Mission of the New York State Office of Mental Health is to promote the mental health of all New Yorkers, with a particular focus on providing hope and supporting recovery for adults with serious mental illness and children with serious emotional disturbances. Applicants with lived mental health experience are encouraged to apply. The Office of Mental Health embraces diversity and promotes a workplace in which individual differences are recognized, appreciated, and respected. The New York State Office of Mental Health is an equal opportunity/affirmative action employer.
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