Facilities Assistant Manager

Meow Wolf opens portals of possibility. Come as you are!

We are individuals who inspire creativity in people's lives through art and exploration, so that our combined imaginations can transform the world we live in. We create immersive and interactive experiences that transport audiences into fantastic realms of story and exploration. Our Vision is to be the world's leading creative company, reimagining the paradigm of art and storytelling, to make a positive difference in the world.

We share a strong commitment to Belonging through our values of:

• Collaborative Creativity: We believe the act of creating together amplifies possibilities.

• Provocative Playfulness: We celebrate the unexpected because it is the doorway to discovery.

• Outsiders Welcome: We are all outsiders at heart, and we create space for everyone to feel like they belong.

• Authentic Compassion: We are "kind punks" - supportive to each other and standing up for what we believe in.

• Audacious Courage: We have the courage to radically reinvent ourselves to push the boundaries of art.

If this all sounds like YOU, read on....

Job Description:

Reporting to the Facilities Manager the Facilities Assistant Manager will support all aspects of the building facilities operations, develop a strategic and systematic means to perform maintenance inspection routines, support and at times direct the custodial crew when they convey problematic facility findings and supervise the work of third party Vendors to maintain and improve a fully functioning, safe facility. The Facilities Assistant Manager will conduct all maintenance, repairs and improvements for the exhibition facility and back of house areas and will assist with the offsite warehouse location as needed. The Facilities Assistant Manager will play a strong role in identifying catastrophic building failures and in developing methods to mitigate impact to the exhibition.

The Facilities Assistant Manager is responsible to ensure the quality of work performed. They will supervise the completion of work and tracking through electronic documents and the chosen Meow Wolf CMMS. They will complete frequent site inspections, coordinate with Facilities and Exhibition teams, and perform skilled maintenance tasks in the repair, maintenance and upkeep of facilities.

Ideal candidate has thorough communication skills, in-depth familiarity of building systems (HVAC, plumbing, electrical, fire protection, bar equipment, fixtures and finishes) shop tools and skills, construction. They are also knowledgeable in cleaning and sanitation methods and machinery. They will demonstrate an appreciation for our employees, clientele and for immersive artwork.

The Facilities Assistant Manager is responsible for maintaining all safety protocols and procedures and building codes in compliance with state and federal rules and regulations. This role advances the organization by maintaining the highest level of services and support for employees and guests.

General Duties:

• Encouraging a professional, respectful and empowering work environment

• Play a strong role in respectful team building, cross departmental support and active positive communications

• Manage staff strategic scheduling, productivity, quality control and safety measures for the Facilities Maintenance Crew and Custodial Crew

• Initiate, encourage, and maintain internal and cross-departmental communication

• Train staff to provide a memorable and uniquely Meow Wolf level of service to guests

• Develop and maintain quality vendor relationships with subcontracted Vendors and suppliers

• Create and manage a disposal, reuse, and recycling program by taking a strong interest in the best interests of the environment as a whole.

• Establish and coordinate maintenance of all building systems including HVAC, Plumbing, Fire Suppression, Fire Safety, Electrical, and others as defined by leadership

• Maintain a detailed CMMS system, tracking the inspection and maintenance details of Facility assets according to the maintenance policy

• Track and audit all Work requests and task lists

• Create and execute equipment audits and inspections policies

• Model and ensure compliance with all safety and security protocols

• Maintain Preventative Maintenance program to ensure there is no negative Exhibit operation impact

• Perform skilled maintenance tasks in the repair, maintenance and upkeep of facilities including carpentry mechanical, custodial and basic non-licensed electrical, plumbing, and HVAC

• Ability to motivate, supervise and train maintenance staff and supervise contractors such as electricians, plumbers, HVAC, mechanics and technicians.

• Oversee quality and quantity of work performed by staff and contractors and ensure accomplishment of the assigned work is performed in a high quality and a prescribed manner.

• Respond to emergency calls for all alarm services or building emergencies.

• Maintain all warranty and manuals regarding all supplies and equipment.

• Develop and revise written standard operating procedures as the need arises

• Conduct and maintain parts inventories with a focus on critical spare parts being on hand in sufficient quantities

• Develop a routine inspection schedule for checking the physical site and equipment for safety, cleanliness and good repair.

• Knowledge of how to work safely with chemicals by in depth review of SDS sheets

• Other duties as assigned

Essential Skills and Abilities:

• Computer literacy in the management of CMMS maintenance software systems

• Ability to inspire staff

• Strong knowledge of safe work practices, regulatory requirements and duty cycle needs of equipment

• Adaptable to changes in a fast-paced work environment

• The position requires in-depth knowledge in areas of HVAC, electrical safety / wiring and controls, generator maintenance, plumbing, life safety systems maintenance, wall repair, carpentry, painting, and machinery operations.

• Proficiency in the safe and proper use of power equipment and tools, heavy and light machinery, and building materials.

• Ability to multi task several priority projects

• Knowledge of facility standards, codes and regulations

• Be able to read blue line prints of the facility and of light, sound, exhibit, structural and MEP drawings.

• Computer skills, including knowledge of Microsoft Word and Excel, and the ability to learn and apply new software applications.

• Be willing to work as an inspirational and motivated part of a team.

• Establish and maintain a courteous rapport with exhibit guests, visitors, vendors, and co-workers.

• Embody and demonstrate exceptional customer service skills, even in stressful and/or demanding situations.

• Train and supervise responsible employees.

• Understand and follow oral and written instructions.

• Communicate clearly both orally and in writing.

Required Qualifications:

• Minimum 5 years facility management experience in entertainment / museum / the arts /hospitality / operations environment

• Proven work experience as a Facilities Facilities Assistant Manager or similar role

• Strong mechanical, electrical and fabrication aptitude

• Ability to read MEP plans, schematics and architectural drawings

• Ability to work a flexible schedule including weekdays, weekends, evenings, and holidays

• Ability to respond to emergencies during the exhibition operating hours

• Expertise in welding, power tools, shop tools and multifaceted fabrication, assembly, and mounting techniques

• Expertise in finishes, painted surfaces, adhesive and fastening methods

• OSHA 30 certified or willingness to be trained

Desired Qualifications:

• An appreciation for the arts.

• Practical knowledge of Sketchup

• Experience with digital fabrication including laser cutting and CNC machining. Experience with 3D modeling and design.

• Prior work experience in a creative organization.

• Prior work experience in a retail, museum, recreation facility, or other public space.

• ETCP certifications in Rigging and Electrical

• CAD drafting skills

• Work Platform and Fall Protection certification

Desired Characteristics and Qualities for all Team Members:

• Embrace and exemplify Meow Wolf Culture.

• Be a team player working towards catching members of the team doing things right and celebrating their work

• Be enthusiastic about work and creating a transcendental guest experience.

• Listen and communicate with compassion and positivity.

• Demonstrate flexibility and a receptiveness to change.

• Willing to work outside the comfort zone to assist guests or fellow team members.

• Be a "People Person" friendly, understanding, compassionate and positive.

• Maintain professional courtesy and behavior at all times.

Work Environment & Physical Demands:

Work Environment:

This job primarily operates in an indoor setting with exposure to noisy environments, dim lighting, strong visual effects including strobing lights, special effects, fog machines and small and/or enclosed spaces. Warehouse work off site may be required at times.

Physical Demands:

• Moving in different positions to accomplish tasks in various environments including tight and confined spaces.

• Remaining in a stationary position for prolonged periods.

• Repeating motions that may include the wrists, hands and/or fingers.

• Positioning or moving objects up to 75 pounds.

• Safely working at heights: Working in an aerial work platform, Climbing ladders, roof work

• Safe use of maintenance tools and cleaning equipment, includes use of cleaning agents and chemicals.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Schedule:

This is a full-time position, working a minimum of 40 hours a week. It requires a flexible schedule to accommodate times the exhibit is closed to the public to work as needed for maintenance calls. Evening, overnight and weekend work are required as job duties demand.

Supervisory Responsibility:

This position requires supervisory responsibility over other members of the Facility .

Travel:

Minimal travel may be required for this position, less than 5% of the time.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

IMPACT: Meow Wolf is committed to our DIY roots and grassroots community support principles. To document that commitment, we converted our legal designation into a Delaware Public Benefit Corporation and have certified as a B Corporation. As a B Corp, we have a triple bottom line of supporting financial, social and environmental wellbeing in our community.

INCLUSION: Meow Wolf is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring all employees enjoy and thrive in a work environment where differences make us the vibrant, wonderful community we are! All employment decisions at Meow Wolf are based on business need, job requirements, and individual qualifications, without regard to race, color, ancestry, national origin, gender, pregnancy, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, service in the military or any other characteristic protected by federal, state or local law.

BENEFITS:

The choices we make concerning our benefits during enrollment periods are among the most important we select for ourselves and our families. As part of the total compensation package for full-time employees, Meow Wolf offers a comprehensive benefits package that includes various options to meet individual healthcare and financial needs along with many perks.

• Medical Insurance options: PPO & HSA

• Dental & Vision Insurance

• 401k Retirement Plan

• Company Paid Life Insurance Policy & Long-Term Disability Coverage

• Voluntary Short-term Disability & Critical Illness Policies

• Company Paid Employee Assistance Program

• Paid Parental Leave for 12 weeks

• Discount off Meow Wolf Gift Shop Merch

• Admission to Meow Wolf attractions for employees and guests

Please visit for more information.