Administrative Support

• Creates a welcoming well-organized office environment for consumers, visitors, and employees, responding to routine and non-routine basic to moderately complex inquires.
• Answers telephones and gives information to callers, take messages, or transfer calls to appropriate individuals.
• Retrieves information from a variety of industry specific software programs to create, compile, maintain and distribute reports/data and documents using Microsoft Office programs on an intermediate level. Provides basic analysis (e.g. outliers, missing data).
• Coordinates the flow of information both internally and externally.
• Resource for administrative operations policy and procedures.
• Coordinate information to support projects/teams/department/site(s).
• May participate in recruiting support and onboarding activities.

• Maintains mail for the program including outgoing and incoming.
• Orders and maintains the program stationery and other office supplies as needed.

Consumer accounts

• May conduct and maintain proper medical record documentation in accordance with Merakey, DPW, DOH regulations and policies.
• Maintains patient accounts by obtaining, recording, and updating personal and financial/insurance information or directs others to do so.
• Ensures accurate and professional consumer case records, documentation of each case activity.
• Ensures paperwork is compiled in a timely manner. This includes, but is not limited to, client vouchers, progress notes, treatment plans, aftercare plans, case consults, discharge summaries, assessments, letters and other client related correspondence.
• Prepares completed client vouchers to be batched to the Central Billing Office each week.
• Reviews client vouchers and progress notes to ensure they are completed correctly and find mistakes that need to be corrected.
• Enters information into County database as needed and onto various tracking spreadsheets maintained within the program.

Calendaring & Meeting Coordination

• Maintains staff, consumer appoints by planning and scheduling appointments, meetings, conferences, teleconferences and/or travel. Resolves issues as required.

• Facilitates arrangements for interviews, trainings, etc.

• Attends meetings and may prepare notes/minutes for distribution.
• Attends and actively participates in department meetings.

Quality Assurance

• Performs monthly quality call backs to support the program in collecting feedback from the consumers.
• Compiles data onto spreadsheets which are then sent to QCO for monthly review.
• Informs management (Supervisors and Director) of any feedback that requires management follow up in a timely manner.

Miscellaneous

• Provides basic research for input into projects to assist with project analysis.

• Liaison with external contractors and vendors.

• Reviews operating practices and implement improvements where necessary.

. Ensures compliance with relevant laws, HIPPA regulations and established company policies, procedures, standards and Compliance program.

• Acknowledged resource for office/department on administrative policy/procedures and systems.
• Complies with Merakey Policy and Procedures.

To be the difference in a child's life, apply today at:www.Merakey.org/careers

ABOUT MERAKEY

Merakey is a leading developmental, behavioral health, and education non-profit provider with a fifty-year history. We offer a breadth of integrated services to individuals and communities across the country. Our belief that every individual has the right to achieve growth, dignity, and fulfillment guides all of our decisions. At Merakey, we care about each other and are committed to providing the very best care to those we serve. Merakey strictly follows a zero-tolerance policy for abuse.

Merakey is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply.

High School Diploma 1-3 years administrative experience