What are the responsibilities and job description for the Customer Service Coordinator position at MERCEDES-BENZ OF LYNNWOOD?
Are you a positive person with a passion for serving customers? Our service team at Mercedes-Benz Lynnwood is looking for an energetic & detail-oriented individual to join us.
Fields Auto Group believes that employees are our greatest asset. As such, we treat all team members with respect and appreciation for their contributions to the company.
RESPONSIBILITIES:
- Meet and greet customers in a professional manner in-person & on the phone.
- Service appointment scheduling for customers over the phone and in person.
- Appointment confirmation 24 hours prior to scheduled appointment.
- Processing payments and invoicing and other miscellaneous office duties.
- Provide basic information to callers who have general inquiries.
- Follow up calls to maintain high satisfaction rating with guests.
- Handle customer complaints with integrity and poise.
- Provide general administrative and clerical support including mailing, scanning, faxing, and copying.
- Maintain office supplies for service department.
REQUIREMENTS:
- Excellent communication and organizational skills
- Experience using Microsoft Office suite.
- Ability to work effectively with customers, vendors and employees while handling multiple tasks simultaneously.
- Must be willing to submit to background check.
- Hours for this position are Full Time
We strive to promote from within our stores!
Full-Time hours, Monday- Friday or Tuesday-Saturday
This position starts at $20.00 per hour.
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