What are the responsibilities and job description for the Customer Service Representative position at Mercer Foods, LLC.?
Job Title: Customer Service Representative
Department: Sales
Reports to: Manager
JOB SUMMARY
A Customer Service Representative actively engages with customers, consultants through phone, email, and chat. They’re skilled in proactively finding solutions, conflict resolution, and turning negative incidents into positive experiences.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Effectively communicate, resolve, and follow up with Customers and Consultants through phone, email, chat
- Properly handle, update, and process customer data and orders
- Keep accurate and specific data regarding customer issues
- Perform related duties as assigned by supervision
SKILLS
- Attention to Detail
- Communication
- Communication Escalation
- Conflict Management
- Customer Evaluation
- Customer Service Skills
- Emotional Intelligence
- Integrity
- Marketing
- Negotiation
Schedules
This is an in-office position that follows traditional business hours of Monday through Friday, approximately 8:30 am to 5:00 pm. Occasional overtime outside of these hours may be required
REQUIREMENTS
- High school diploma/GED required
- 2-5 years of customer service phone center experience required
- Competent with basic computer skills including typing and data entry
- Strong level of professionalism
Working Conditions & Physical Requirements
- Typical of an office environment including sitting at a workstation for entire shift
- Extensive typing and computer use for entire shift
- Occasional lifting of 25 – 50lbs
- Standing and moving around on a semi-frequent basis for an entire shift
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