Auto Physical Damage Claim Adjuster

Auto Physical Damage Claim Adjuster

Hybrid Work Schedule

Buffalo, NY

Merchants Insurance Group is a leading Property and Casualty Insurer in the Northeast and is looking for an experienced Auto Physical Damage Claim Adjuster (APD) for our Central Claim Operations team to join our Corporate Headquarters located in Buffalo, New York.

The APD Claim Adjuster will become part of a dedicated claims team focusing on Auto Physical Damage claims. This position interacts extensively with internal colleagues as well as policyholders, agents, attorneys, appraisers, auto repair facilities and a multitude of claim-related service providers.

Merchants Insurance Group is proud to be named one of Buffalo Business First’s 2023 Best Places to Work in Western New York, “Fast Track” company and Top Private Company for the 4th year in a row by Buffalo’s Business First, a Super Regional Property/Casualty Insurer by the Insurance Journal and has been named as one of Ward's top 50 performing insurance companies in the United States for the 3rd year in a row. Ward's is the provider of benchmarking and best practices for the insurance industry. They analyze staff levels, compensation, business practices and expenses for all areas of company operations.

Merchants offers its colleagues a Hybrid work schedule. The Hybrid work schedule requires 8 full days per month in the office, with the option to work the remaining days at home or in the office. This exciting Hybrid Work benefit offers colleagues a flexible work schedule with the ability to remain connected with their Merchants team and colleagues.

Essential Duties and Responsibilities include, but are not limited to:

• Cultivating relationships with claims and other internal staff, policyholders, attorneys, agents and a variety of service providers and experts all while working towards achieving the most optimal outcomes for Merchants and our policyholders.
• Providing a high level of customer service while managing a portfolio of Auto Physical damage claims.
• Conducting and directing timely and quality claim investigations, evaluations and equitable settlements of all assigned claims.
• Ensuring timely and accurate reserves consistent with established reserving philosophy and practices.

Qualifications & Skills:

• Qualified candidates will have a 4 year degree or equivalent work related experience.
• A minimum of 3 years auto claims handling experience.
• Exceptional organizational, verbal and written communication skills are required.
• Computer experience including Microsoft office experience.
• ImageRight knowledge is a plus.
• Excellent customer service skills.
• Professional designations or working towards industry specific designations are a plus.
• Must obtain any required State licensing within 6 months of hire.

Merchants Insurance Group Benefits:

• Welcoming and positive work environment.
• Flexible work arrangements, including flex scheduling and summer hours.
• Hybrid work schedule. The Hybrid work schedule will require 8 full days per month in the office, with the option to work the remaining days per month at home or in the office.
• Competitive pay scale.
• Generous paid time off package.
• Full Benefits: Health, Dental, Vision, Life Insurance, Short Term Disability, 401(k) employer match amount is 100% up to 6% of your annual contributions. You are immediately 100% vested in the employer match dollars.
• Outstanding company bonus program.
• Tuition Reimbursement.

And many more exciting company benefits!! EOE

Experience

• 3 year(s): A minimum of 3 years auto claims handling experience.