IT Support Specialist

A career with MilliporeSigma is an ongoing journey of discovery: our 60,300 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. MilliporeSigma is a business of Merck KGaA, Darmstadt, Germany.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.

Your Role:

MilliporeSigma is seeking an IT Support Specialist in Milwaukee, Wisconsin with full responsibility for Incidents/Service Requests/Problems management, providing as 2nd and 3rd level onsite support. You will:

• Work as part of the local IT team supporting all onboarding, offboarding and relocation requests.
• Provide support for any integration activities and work with global teams to resolve complicated and advanced IT related issues.
• Support all services related to Lifecycle management, Asset and License Management, User Access management for end users software and hardware.
• Provide a positive and supportive experience for the customer at all times.
• Seek support from colleagues in difficult situations.
• Maintain a core level of knowledge regarding service offerings for all IT units (including training offerings and resources when available).
• Work with end users, to providing them training, advice and guidance and training on IT systems and process.
• Handles all operations within a site(s).
• Organizes Onboarding/Offboarding processes.
• Participates in any compliance-related topics (e.g. Encryption, Vulnerability, Windows patching and non-standard computers, etc)
• To perform periodic controls supporting the "Periodic review audit process".
• General Audits and governance support, like periodic review process.
• Collaborate and partner with Infrastructure for “smart-hands” and required on premise support for all standard infrastructure in all sites like Storage, Servers and Networking teams, including working with global partners like Orange, TCS.
• “Translate” and communicate Global projects and deployments to the customer.
• Support on all processes relating to local Infrastructure, change management, and collaborate with IT-Infrastructure for standardized processes.
• Support Innovation activities such as process improvements, pilots, PoCs, etc
• Support procurement process.

Who You Are:

Minimum Qualifications:

• HS Diploma or GED

• 2 years of IT experience in a customer-facing role supporting laptops, desktops, and Microsoft Office applications

Preferred Qualifications:

• Associates Degree in any discipline

• ITIL Certification

• Microsoft Certifications (MCP, MCSE, MCSA) and experience with Microsoft SCCM

• Communicate and collaborate effectively with other IT units (Business partners, Infrastructure and Applications)

• Effective Communication with end users during incident/problem solving and tickets follow ups

• Self motivated problem solver

• Result oriented and purposeful

RSRMS

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity. We believe that it drives excellence, innovation, and human progress. We care about our customers, patients, and our rich mix of people. This diversity strengthens our ability to lead in science and technology. We are committed to creating access and opportunities for all and empower you to fulfil your ambitions. Our diverse businesses offer various career moves to seek new horizons. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to bring their curiosity to life!

If you would like to know more about what diversity, equity, and inclusion means to us, please visit https://www.emdgroup.com/en/company/press-positions.html

If you are a resident of Colorado or New York City, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request. You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance.

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.