What are the responsibilities and job description for the Service Center General Manager position at Mercury Broadband?
Organization: Mercury Broadband is a leading provider of high-speed Internet and digital phone service. The Company was founded in Topeka, KS, after recognizing a need for Broadband Internet access in rural America. A hybrid approach to serving these "last-mile" customers was developed by extending high capacity fiberoptic networks with the range, reliability, and flexibility of carrier-class wireless technologies. Today Mercury Broadband’s rapidly expanding network is headquartered in Kansas City and provides Internet access to communities throughout five states across the Midwest.
Position Summary: The Service Center General Manager is responsible for providing leadership and subject matter expertise to ensure consistent execution of the Company’s vision. Primarily overseeing service center officewide initiatives and activities, including wireless telecommunications construction and deployment, fiber telecommunications construction and field team installation teams for both wireless to the home and fiber to the home. The General Manager will have oversite responsibility to the service center P&L. Additionally, the role will encompass management of front office teams including office administrator, project managers and sales associates.
Location: Plymouth, IN
Position Type: Full-Time
Compensation: Competitive Pay
Benefits: Health, Vision, Basic Dental & Life Insurance, STD, LTD, 401k, Paid Time Off, Paid Training
Key Responsibilities:
- Manage the service center P&L through directing construction of wireless and fiber projects and installation of internet service to homes within the service center footprint
- Collaborate with wireless and fiber departments to accomplish project deliverables and maintain timelines
- Interface with multiple internal teams and departments to ensure project completion on time and within budget
- Establish strong relationships across the organization with key partners, specifically construction, field operations, sales & marketing, and legal to meet the Company’s goals and objectives
- Maintain quality service by establishing and enforcing organization standards
- Coordinate with human resources to recruit, manage, and develop OSP teams, construction crews, and tower climbers
- Manage the service center warehouse and inventory
- Manage the service center equipment needs and fleet vehicles
- Maintain the service center building and grounds
- Increase effectiveness of employees by communicating values, policies & procedures, strategies, and objectives; maintaining accountabilities; and developing a culture for offering information & opinions
- Maintain and enhance a strong customer service-oriented environment for both internal and external customers, focused on problem avoidance and resolution
Skills and Requirements:
- 10 years in the telecommunications industry with experience that focuses teams working on wireless/fiber/customer installs
- Must have high performing interpersonal skills working with office and construction team members
- Exceptional skills working with multiple departments to strive for one goal of customer driven success
- Experience with telecommunications project management and strong organizational skills
- Experience with budget tracking, cost estimation, and cost accounting of capital plans
- Familiarity with all types of outside plant construction, and managing large capital projects
- Manage multiple aggressive design and construction schedules
- Strong critical thinking and problem-solving skills, with adeptness at analysis
- Results oriented with a strong sense of urgency, proactive and flexible
Education Requirements:
- 5 years management experience
- Bachelor of Science, Business Administration, or combination of relevant education and work experience
Mercury Broadband is committed to a diverse and inclusive workplace. Mercury is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact the Human Resources Department.
