What are the responsibilities and job description for the Relationship Manager position at Mercury?
Mercury is building a bank for startups. This turns out to be a pretty wild endeavor, so we’re looking to bring someone smart onto our business development team to help us out.
You’ll pitch startup founders on using Mercury to run their companies. You’ll have to understand their products and needs deeply and know our own product in great detail; banks have a lot of moving pieces, so this is harder than it might seem. You’ll get cozy in the startup ecosystem and figure out how we can help our users build great businesses. You’ll also take customer feedback, push our product forward, and figure out how to build things that will sell before the market even knows to ask for it.
Here are some things you’ll do on the job:
- Get Mercury in front of new companies who don’t yet have a bank.
- Develop relationships with customers who already have a bank.
- Talk to customers and prospects via email, chat, and phone.
- Figure out internal tools and processes to make your job more efficient.
- Teach customers how to get the most out of Mercury’s products.
- Translate customer needs into prioritized product development.
- Help build out the sales and operations infrastructure at Mercury.
You should:
- Have a bachelor’s degree or something you feel is equivalent.
- Have at least 3 years of relationship management experience.
- Have experience reviewing business financials and learn new credit philosophies quickly.
- Communicate with clarity and purpose in both written and verbal communication.
- Be open to giving and receiving feedback from both internal stakeholders and customers.
- Love problem solving and making teams, product, and processes more efficient.
- Have an almost psychic level of empathy.
- Feel confident talking with entrepreneurs that excel in their fields in person, over chat, or on the phone.
- Have a strong product sense.
- Feel driven by competition.
- Work well as part of a team and with other teams.
- Enjoy learning about companies with complex, technical products.
- Enjoy thinking about how to automate as much of your job as possible.
