We’re a Little Different
Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.
We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.
At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.
Overview
This position is responsible for receiving Credit Union members and prospective members in person and by telephone, providing general Credit Union information. Performs related duties as assigned.
Responsibilities
Greets members immediately and offers assistance as soon as they enter the facility.
Receives members personally or by telephone, determines the nature of the members business and either transacts the members requests or refers them to the suitable staff member. Handles withdrawals, address changes, payroll status, stops, or changes, and signs up new members.Greets and offers immediate assistance to members when they enter the facility.
Process member request efficiently and accurately.
Cross-train in all front line operation duties.
Responsible for safeguarding member information and keeping any knowledge confidential to be used only in providing appropriate financial services.
Determines eligibility of applicants and ensures that all accounts are opened in accordance with current policies and procedures.
Utilizes tact and experience based knowledge to resolve member complaints/problems and explains specific policies and procedures.
Processes special requests for checking account check orders, stop payment orders and photo copies.
Receives checks and cash for deposit and payments, verifies deposit amounts, examines checks for endorsement and whether negotiable and enters transactions into the Credit Union records via an on-line data terminal.
Cashes checks and processes savings and checking withdrawals upon member verification. Inspects all negotiable items presented for cash to determine their if negotiable.
Determines members needs and cross-sells Credit Union services explaining the various types of accounts, current interest rates and other services available.
Receives payments for loans and enters the transaction into Credit Union records via on-line data terminal.
Responsible for balancing each days transactions and verifies cash totals.
Places hold on checks when needed.
Complies with Credit Union policies and procedures.
Observes universal precautions consistently.
Wears proper personal protective equipment when appropriate.
Wears clothing and Health System badge consistent with dress code, and attends to personal hygiene to maintain a clean, well-groomed appearance.
Meets Health System attendance standards.
Performs additional duties as assigned.
Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That’s why you’ll bring to your role the right set of qualifications:
Qualifications
Education: High school graduate or equivalent.
Experience: One to two years cash handling experience or related experience.
Other: Skills, Knowledge, and Abilities: Must have good communication skills. Must have thorough knowledge of financial institutions services. Equipment Used: Computers and other related Credit Union equipment.
Preferred Experience: Cash handling
We’ll Support You at Work and Home
Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds to benefit-eligible co-workers, including those working 48 hours or more per pay period!
What Makes a Good Match for Mercy
Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.
Mercy has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.
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