Financial Counselor

We’re a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.  

We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.

At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.

To provide assistance in understanding and resolving patient financial responsibilities.

Qualifications:

Each career at Mercy represents unique members of our caring ministry’s “body”, working together for the health and strength of the whole. To achieve our goals, we need all the parts functioning at their best and this requires the specific qualifications that you’ll bring with you:

Education: High school diploma or equivalent.
Licensure:
Experience: Previous experience in a healthcare business office required.
Certifications:
Other: Excellent communication skills with customer satisfaction focus. Ability to establish and maintain effective working relationships with both external and internal customers. Dedicated to meeting/exceeding patient and guarantor expectations. Knowledge of credit and collections, insurance billing and follow up preferred. Working knowledge of patient access procedures for all patient scenarios. Ability to communicate with patients in a positive and caring tone is crucial to patient satisfaction. Working knowledge of banking, accounting and math principles. Must be proficient in relevant software applications (e.g. Word, Excel). Ability to maintain strict confidentiality of patient and hospital information.
Preferred Education:
Preferred Licensure:
Preferred Experience:
Preferred Certifications:
Preferred Other: Ability to work under stress, meet deadlines and perform all daily assignments with consistent accuracy and meeting all standard requirements. Ability to use logic in determining correct document processing, and to read, understand and follow written and oral instructions independently with minimal supervision. Knowledge of healthcare payment methodology including Medicare, Medicaid, HMO's, PPO's and secondary payers a plus. Bi-lingual communication skills preferred.

We’ll Support You at Work and Home

Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed.  We offer day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds to benefit-eligible co-workers, including those working 48 hours or more per pay period!

What Makes a Good Match for Mercy

Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.

Mercy has determined this is a safety-sensitive position.  The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.