Maintenance Manager

Mercy Housing is looking for a Maintenance Manager to join our team. We are currently hiring for a Full-Time (40 hours per week) Maintenance Manager for a property in the Everett Area. The afterhours emergency phone is on a rotation amongst the maintenance team at neighboring properties, allowing for breaks in "on call" status.

Mercy Housing is the largest nonprofit housing provider in the country and offers a positive work environment with an emphasis on appreciation for the service on site staff provides our residents each day. We believe in training our staff to their full potential and hold monthly maintenance meetings to not only build on skill sets, but to also encourage staff to get to know their peers and grow as a team.

As a Mercy Housing employee, there are a range of benefits to enjoy such as early release on the workday before a holiday, 14 paid holidays and 3 – 5 weeks of PTO depending on tenure. Travel compensation, quarterly bonuses, Monday through Friday schedule, full medical/dental/vision benefits, identity theft protection, pet insurance as well as 403b and employer matching after 1 year.

Job Summary

Ensures that the operations of the property(ies) in assigned area of oversight are in compliance with the standards and expectations of Operational Excellence, other stated guidelines of Mercy Housing Management Group (MHMG), and Mercy Housing. Completes all reasonable work-related directives given by supervisor and above. Responsible for ensuring the completion of all property maintenance site-level activities with site-level staff and other Mercy Housing-related departments to ensure that the Essential Functions are met on a regular and consistent basis. Assists supervisor and Regional Facilities Manager with functions and projects outside the scope of the assigned property(ies). Manages the maintenance functions on one or more properties totaling 300 units or greater or properties with more significant staffing/reporting structures and/or community partnerships (as determined by management). This position is not eligible for a hybrid work schedule.

The Maintenance Manager job description and expectations are listed below:

Education:

High school diploma or equivalent required and technical training in a building trade required. Technical certifications in related field preferred.

Experience:

Minimum of two years in skilled maintenance work required. Technical expertise in one or more building trades required.

Abilities:

• Relate well to people from diverse backgrounds.

• Comprehend and communicate in the English language, both orally and in writing.
• Perform basic math and understand measurement systems used in the trade.
• Read and interpret electrical, plumbing, and mechanical diagrams and blueprints. Draft to make working sketches.
• Use maintenance, trade, and testing equipment and tools.

• Interpret and understand maintenance information generated from property management software reports.

• Work in a collaborative manner and in a team environment.
• Effectively oversee work progress of vendors or outside contractors.

• Basic computer skills.

• Define and solve problems.
• Treat a variety of people with respect and compassion.
• Represent Mercy Housing with a professional manner at all times.
• Understand and commit to the Mission and Values of Mercy Housing.

II. ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES

The objectives and primary examples from the Operational Excellence system of MHM are outlined as follows:

Financial Results

• Collaborates with Property Manager to ensure that budgets are followed and achieved, where possible.
• Meets or exceeds stated unit turnover timelines to ensure maximum occupancy levels.

• Ensures that company procurement standards are met.
• Collaborates with Property Manager to ensure that maintenance contracts meet or exceed the best possible quality and expense standards.

Property Standards

• Ensures that all Physical Product Practices (P3) of Operational Excellence are followed, monitored, and completed.
• Collaborates with Property Manager to ensure proper execution of the approved preventative maintenance schedule established for assigned property(ies).
• Implements and maintains environmentally-responsible guidelines, as outlined by ownership.
• Ensures that on-call maintenance and emergency response is executed, as required.

Work Environment

• Ensures that positive, collaborative internal and external relationships are fostered and maintained and that requests are responded to in a timely manner.

• Ensures completion of necessary educational requirements.

• Ensures understanding and effective use of property maintenance and employment-related software, as necessary.

• Monitors and enforces guidelines as outlined in the Injury and Illness Prevention Plan.

Customer Service

• Maintains professional boundaries with all residents, employees, vendors, contractors, and external customers.
• Collaborates with Property Manager to ensure that resident concerns are appropriately addressed in a timely manner.

• Ensures the delivery of great customer service to residents.

• Follows and enforces all fair housing and local landlord and tenant laws and regulations.
• Participates in appropriate community and neighborhood meetings.

Job Type: Full-time

Pay: $27.00 - $32.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Maintenance: 3 years (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: One location