Oncology Receptionist (FT)
Job Posting for Oncology Receptionist (FT) at Mercy Oncology Services
POSITION TITLE: Oncology Receptionist
REPORTS TO: Office Supervisor
LOCATION: Mercy Oncology Services
SUMMARY: Accurately completes the pre-registration process to reduce patient wait time, improve patient satisfaction and promote an efficient arrival/check in and check out process. Helps to ensure that the patient flows through the scheduling and registration process as quickly as possible ensuring all registration and financial requirements are completed in a consistent manner. Acts as a liaison for patients with questions regarding appointments, procedures outside of clinic, clinical flow and staff knowledge. Responsible for coordinating appointments in a timely and accurate manner as outline by the clinical team.
Responsible for collection of complete demographic, financial information and clinical orders (when applicable). Pre-registration staff serves the hospital by contacting and registering all patients who have scheduled procedures and visits within the center. This also includes updating patient records, demographic and financial information. Greet patients and check in patients into computer system and if patient is not pre-registered, complete the registration process. Collect, process and reconcile patient liabilities. Field incoming calls. Keep accurate records of appointments.
ESSENTIAL DUTIES AND RESPONSIBILITIES: The following description of the job responsibilities and standards are intended to reflect the significant responsibilities and duties the job, but is not intended to describe duties and/or other responsibilities as may be assigned from time to time according to skill set.
A. Pre-Registration/Front Desk
- Utilizes appropriate strategies, including phone call and online databases to ensure coverage of scheduled patients and obtaining benefit information.
- Introduces self to patients and briefly explains registration process.
- Obtain key data elements ensuring that all fields are populated correctly and appropriately which are needed to ensure that services provided and reimbursements are ultimately obtained.
- Obtain and enter patient liability information assisting in payment process and posting payments.
- Obtain consent information, when necessary, when patient is unable to sign for themselves.
- Complete follow up verbal consent if unable to obtain during time of initial contact.
- Performs additional duties as required.
B. Arrival/Check-In/Check-out
- Request and scan identification and insurance cards.
- Verify and update, if needed, demographic and insurance information.
- Review and explain all registration forms prior to obtaining signatures from patient or appropriate patient representative and witnessed legibly with no omissions.
- Explain and have signed an Advanced Directive when appropriate.
- Distributes literature to patient when appropriate or requested.
- Collect patient copayment and or balance and apply to correct hospital account.
- Appointment confirmations.
C. Scheduling/Discharge Desk
- Identifies and selects correct patient and accurately and quickly schedules new and follow up appointments with the appropriate provider/care team.
- Coordinates and schedules monthly schedule for patients while coordinating times with other referring and specialty offices.
- Coordinates exchanges of information between physicians in the group, outside groups, and Mercy Medical Center as it pertains to the patients' oncology appointments.
- Reviews orders and demonstrates understanding by selecting appropriate labs needed for each visit.
- Assess order for completion as defined by department requirements.
- Accurately capture or update patient information including, but not limited to, demographic, insurance, attending physician and referring physician, preferred pharmacy, etc.
- Answers scheduling related questions within scope of practice and refers other questions to the appropriate person in accordance to department policies and procedures.
- Communicate with appropriate staff regarding changes to schedule (late arrivals, cancellations, add-ons, etc.).
- Maintain and update work queues daily.
- Adhere to performance standards according to department policies and procedures.
- Professional Communication
- Maintains confidentiality in matters relating to all aspects of employment, including patient/family/significant other confidentiality.
- Interacts with patients/family/significant others with a variety of developmental and sociocultural backgrounds in appropriate manner.
- Provides information to patients and family/significant others that reduces anxiety and conveys an attitude of acceptance, sensitivity and caring.
- Maintains professional relationships and conveys relevant information to other members of the health care team.
- Will be proficient on the electronic medical records system and accurately and completely document patient information utilizing the system as needed.
- Teamwork
- Works collaboratively as a health care team member.
- Maintains positive attitude with patients, family/significant others and coworkers.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
- Associate's Degree or equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.
- Minimum one year experience in medical office setting.
- Must possess good judgment and knowledge of related operations. Must possess good interpersonal skills necessary to deal courteously with patients, physicians, visitors and callers. Must possess excellent oral and written communication skills.
PHYSICAL AND MENTAL REQUIREMENTS OF JOB: Intermittent walking. Can be stressful. Position requires ability to frequently lift light objects less than 20 lbs., perform moderately difficult manipulative and hand-eye coordination skills; walk, stand and sit for prolonged periods; see objects closely and far away and hear normal sounds with some background noises. Position requires ability to concentrate on fine detail with interruption and attend to tasks for more than 60 minutes at a time. Individual must be able to understand and relate to theories behind several related concepts and remember multiple tasks given over long periods of time.
WORKING CONDITIONS: Active and frequently stressful work environment with above average office noise. Office environment. Employee may frequently be exposed to seasonal conditions in outside weather.
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Salary.com Estimation for Oncology Receptionist (FT) in Springfield, MA
$76,519 to $92,748
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Job openings at Mercy Oncology Services
Mercy Oncology Services
Springfield, MA
Full Time
Mercy Oncology Services
Springfield, MA
Full Time
Mercy Oncology Services
Springfield, MA
Full Time
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