What are the responsibilities and job description for the Healthcare Front Desk position at Mercy?
Job Summary:
The Patient Service Associate is responsible for greeting and registering patients when they enter the practice. They play a pivotal role in a positive patient experience, as they are the first person a patient will come in contact with when scheduling an appointment or arriving to the office.
Job Responsibilities:
The Patient Service Associate is responsible for all front desk operations under the direction of the Practice Manager, which include but are not limited to:
The Patient Service Associate is responsible for greeting and registering patients when they enter the practice. They play a pivotal role in a positive patient experience, as they are the first person a patient will come in contact with when scheduling an appointment or arriving to the office.
Job Responsibilities:
The Patient Service Associate is responsible for all front desk operations under the direction of the Practice Manager, which include but are not limited to:
- Scheduling patients
- Answering phones
- Scanning medical records
- Triage patient phone calls for severity/importance
- Collection of insurance information and verification or benefits
- Charge entry
- Payment posting.
- Education: High School Diploma or GED
- Experience: A minimum of one year experience is preferred in a medical office/physician practice. Bariatric office experience preferred.
- Adapt to the changing needs of the organization, its patients and the market.
- Actively contribute to a positive, congenial working environment.
- Actively contribute to enhancing patient experience.
- Must be able to read, write, and speak the English language in an understandable manner.
- Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.
- Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.
- Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.
- Must be able to follow written and oral instructions.
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