What are the responsibilities and job description for the Manager - Support Services position at Mercy?
We're a Little Different
Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.
At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its "Top 100 Places to Work."
Overview:
Qualifications:
We Offer Great Benefits:
Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 48 hours or more per pay period!
Find us at:
Facebook | LinkedIn | Instagram | mercy.net | Mercy Careers
Mercy has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.
Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.
At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its "Top 100 Places to Work."
Overview:
- Provide exceptional personalized customer service as a lead representative for Mercy Virtual Support Services team.
- The Support Services team has responsibility for several areas including, licensing, credentialing and onboarding providers.
- The Manager utilizes strong written and verbal communication skills to properly handle customer inquiries and finding solutions.
- Establishes streamlined processes for areas of responsibility. Ensures applicable state regulations and accreditation standards are met.
- Maintains communication with Mercy Virtual Operations leaders on status and reporting any concerns or setbacks to the projected timelines.
Qualifications:
- Education: Bachelor's Degree
-
Experience:
- Minimum 3 years previous credentialing & privileging experience
- Knowledge of The Joint Commission accreditation standards, AAAHC accreditation standards, CMS hospital standards and states hospital regulations where Mercy provides patient care services.
-
Certification:
- Certified Provider Credentialing Specialist (CPCS) Required
- Certified Professional Medical Services Management (CPMSM) preferred.
We Offer Great Benefits:
Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 48 hours or more per pay period!
Find us at:
Facebook | LinkedIn | Instagram | mercy.net | Mercy Careers
Mercy has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.
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