Menu Clerk

Overview

Inputs patient meal selections and checks nourishments according to time and diet order. Creates labels for nourishments. Processes diet orders for patients in timely manner. Answers phones and retrieves computer messages. Assists patients with meal selections and verifies selections according to diet order. Organizes tasks to meet set deadlines. Maintains a thorough working knowledge of the approved diet manual; product formulary; EPIC patient care system; DFM Room Service system and production. Works closely with clinical nutrition personnel. Performs other duties as assigned.

Responsibilities

• Processes new diets and changes in timely manner as required from EPIC into DFM system. Charges guest trays through EPIC (if applicable)
• Maintains a thorough working knowledge of the approved Mercyhealth diets and supplements EPIC patient care system; DFM Room Service system and production.
• Prints patient count before each meal.
• Creates labels for nourishments.
• Answers telephone calls, retrieves computer messages and relays information to kitchen concerning meal changes, complaints, or patient discharge.
• Assists patients with meal selections and verifies selections according to diet order.
• Assist patient’s family and nursing staff with orders.
• Excellent customer service skills needed when answering phone and talking with patient and family members - while using proper scripting.
• Maintains paper supplies and other stock as needed for area.
• Work positively with other call center personnel and dietitians.

Education and Experience

Certification/Licensure

Good interpretive / analytical skillsPositive telephone etiquetteKnowledge of dietsComputer skillsListening skills while being positive and empathetic during patient callsLANGUAGE SKILLSAbility to read and comprehend simple instructions, short correspondence, and memos.Ability to write correspondence.Ability to effectively present information in one-to-one and small group situations to other employees of the organizationAbility to communicate with others in a positive mannerMATHEMATICAL SKILLSAbility to add, subtract divide and multiply all numbersAbility to perform these operations using units of weight measurements and volumeREASONING ABILITYAbility to apply common sense understanding to carry out instructions. Ability to deal with problems.Computer SkillsTo perform this job successfully, an individual should have knowledge of data entry and typing skills

Special Physicial Demands

The Special Physical Demands are considered Essential Job Function of the position with or without accommodations.While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. Must be able to sit for extended periods of time. Good manual dexterity to operate telephone and keyboard. Specific vision abilities required by this job include close vision, color vision, peripheral vision and ability to adjust focus.

Culture of Excellence Behavior Expectations

To perform the job successfully, an individual should demonstrate the following behavior expectations:Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.