TS/SCI with FS Poly Security Clearance - LMS Administrator

Meridian Knowledge Solutions, LLC, a Visionary Integration Professionals subsidiary, is the leading provider of enterprise, web-based learning management software. Meridian’s powerful yet easy-to-use solutions are leveraged by organizations dedicated to building world-class learning enterprises inspired and focused on delivering exceptional results. Meridian’s software is being used by some of the world’s largest, most successful organizations, including Fortune 500 companies and government agencies. The company is headquartered in Reston, VA. For additional information about Meridian Knowledge Solutions, visit www.meridianks.com.

Meridian is looking for a cleared Systems Administrator who can help support and operate Meridian's Learning Management System (LMS) to help train in a secure modernized computer environment. This role will be on site in Chantilly, VA. TS/SCI with full scope poly clearance required.

The LMS Administrator serves as the first point of contact for our customer and is responsible for day-to-day needs related to the Meridian Learning Management System (LMS).  This individual will be responsible for administrative support and advanced troubleshooting of Meridian’s LMS while maintaining customer satisfaction.  This role will analyze, and research a client’s learning needs and expectations to identify gaps as well as provide them guidance on how to best use the application.  The LMS Administrator will be responsible for properly maintaining the LMS data from a day-to-day support role.

• Serve as a first point of contact for customer
• Respond to email messages, web inquiries, and in-bound phone calls for customers users seeking help
• Effectively manage customer expectations and walk customers through problem-solving process
• Understand and educate customer on various system functions
• Able to analyze issues and replicate test cases to verify reported issues as well as clearly document steps to reproduce
• Inform appropriate departments of certain requests that are initiated by customer
• Provide excellent client management, responsive follow through, and communication of client issues within the project team
• Ability to understand client business workflows and assist mapping them to our system
• Able to document high-level client requirements for enhancement requests
• Serve as a liaison with internal teams when trying to resolve client cases
• Able to analyze and troubleshoot functional application issues

Qualifications

• Respond to email messages, web inquiries, and in-bound phone calls for customers seeking help
• Effectively manage customer expectations and walk customers through problem-solving process
• Understand and educate customer on various system functions
• Able to analyze issues and replicate test cases to verify reported issues as well as clearly document steps to reproduce
• Inform appropriate departments of certain requests that are initiated by customer
• Provide excellent client management, responsive follow through, and communication of client issues within the project team
• Ability to understand client business workflows and assist mapping them to our system
• Able to document high-level client requirements for enhancement requests
• Able to analyze and troubleshoot functional application issues

Education:

B.A/B.S in Management Information Systems, Computer Science, Information Technology or related field

Required Clearance

TS/SCI with Full Scope Poly