What are the responsibilities and job description for the Cabana Host position at Merlin Entertainments PLC?
Cabana Host
| Position Summary: | Responsible for ensuring the highest standards of service in the Water Park Cabana areas. The primary function of this position is to provide outstanding service by providing food service to Cabana Guests and assisting our Guests with questions, concerns or special requests. Also maintains accuracy of cash drawers. |
Scope and Responsibilities:
1. Responds to needs of Guests during day – provides food service from Beach Front Grill and provides information about the Park facilities, advises on suitability for rides and attractions, and advise or resolve any unusual situations.
2. Performs opening and closing routines for the department as defined by the operating procedures, including cashing in and out. Handles cash and credit card transactions.
3. Check guests into Cabanas including quarter-hourly check ups.
4. Ensures cleanliness in all aspects of the Water Park area, including sweeping, restocking, and prepping Cabanas for re-sale.
5. Inspect Cabanas daily to ensure equipment is in proper working order, accountable for all Cabana items.
6. Communicate with other Cabana Hosts and Cabana Lead to complete and coordinate food orders and check-ins.
7. Assists in any other areas of the Water Park Admissions Operation (Turnstiles/Ticket Window) as needed.
8. Works toward Department and Company goals and presents ideas for continuous improvement.
Background and Experience:
Minimum one year of experience in a guest service or food service type role. Theme Park or related customer service experience is preferred.
Education:
High school diploma or general education degree (GED) preferred.
Other Requirements:
Must be willing to work flexible hours, including evenings and weekends to support park operations. Must have good understanding of the English language, Requires strong communication skills, both verbally and written. Bilingual skills are preferred. Requires excellent organizational and planning skills.. Ability to compute basic arithmetic and handle money. Food handler’s card required (Training may be provided). Strong problem solving skills and dedicated to providing outstanding guest service.
| Physical Requirements: |
| Sitting - Occasionally (1 - 33%) |
| Standing - Constantly (67 - 100%) |
| Walking - Constantly (67 - 100%) |
| Lifts & Carries - Up to 10 pounds, Frequency - Frequently (34 - 66%) |
| Lifts & Carries - 11 - 24 pounds, Frequency - Occasionally (1 - 33%) |
| Lifts & Carries - 25 - 34 pounds, Frequency - Occasionally (1 - 33%) |
| Lifts & Carries - 35 - 50 pounds, Frequency - Occasionally (1 - 33%) |
| Lifts Overhead - Up to 10 pounds, Frequency - Occasionally (1 - 33%) |
| Twisting - Constantly (67 - 100%) |
| Bending - Constantly (67 - 100%) |
| Squatting/Kneeling/Crawling/Climbing - Frequently (34 - 66%) |
| Pulling - 11 - 24 pounds, Frequency - Occasionally (1 - 33%) |
| Wrist Deviation (Side to Side) - Frequently (34 - 66%) |
| Hand/Wrist Repetitions (Up and Down) - Frequently (34 - 66%) |
| Reaching - Frequently (34 - 66%) |
| Grasping - Simple: < 50 pounds |
| Manual Dexterity/Strength - Gross motor, light - moderate strength |
| Manual Dexterity/Strength - Fine motor, light - moderate strength |
| Pushing - Up to 10 pounds, Frequency - Frequently (34 - 66%) |
| Pushing - 11 - 24 pounds, Frequency - Frequently (34 - 66%) |
| Visual Requirements: |
| Close eye work (small figures) |
| Minimal color discrimination |
| Other: Depth perception, distance vision, ability to focus |
| Hearing Requirements: |
| Hearing Requirements - Special requirements, able to consistently fulfill communication needs |
| Working Conditions: |
| Temperature - Between 16 and 95 degrees |
| Crawl Space/Cramped Postion - Exposed < 1 hour per day |
| Driving - Occasionally (1 - 33%) |
| Noise (Loud/Repetitive, < 85 Decibels per OSHA Standard) - Frequently (34 - 66%) |
| The duties & physical requirements listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties & physical requirements does not exclude them from the position if the work is similar, related or a logical assignment to the position. |
LEGOLAND California, 1 Legoland Dr
Carlsbad, California, 92008
United States