Supervisor

Supervisor Job Description
Merry Care

We are looking for a responsible Supervisor to oversee the workflow at our Non-Medical Home Health Aide Agency. The role is a complex one. He/She will not just be someone who supervises the work of others. A supervisor is also responsible for coaching, resolving issues, and serving as a link between subordinates and upper management. The ideal candidate will be a competent individual who will be able to guide and train employees. He/She will be well-versed in processes under the role’s responsibility and will be results-driven and focused. The goal is to ensure that operations are carried out productively so as to ensure profitability and sustainable growth.

Responsibilities:

- Set goals for performance and deadlines in ways that comply with the company’s plans and vision and communicate them to subordinates

- Organize workflow and ensure that employees understand their duties or delegated tasks

- Monitor employee productivity and provide constructive feedback and coaching

- Receive complaints and resolve problems

- Maintain timekeeping and personnel records

- Pass on information from upper management to employees and vice versa

- Prepare and submit performance reports

- Decide on rewards and promotions based on performance

- Hire and train new employees

- Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises

Requirements:

- Proven experience as a supervisor or relevant role

- Familiarity with company policies and legal guidelines of the field

- Ability to learn a variety of job descriptions

- Excellent communication and interpersonal skills

- Outstanding organizational and leadership skills

- Good knowledge of MS Office

- Diploma/Certificate in a first-line management or relevant field

- High school diploma; BSc/BA in management or relevant discipline will be considered an advantage

Job Types: Full-time, Part-time, Contract

Pay: $13.00 - $18.00 per hour

Expected hours: 40 per week

Experience level:

• 10 years
• 11 years
• 2 years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Ability to commute/relocate:

• Berkley, MI: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $13 - $18