Client Relationship Coordinator

Job description

Messerli Kramer is currently seeking a Client Relationship Coordinator to join our team in our Plymouth office and we are currently offering a $750 sign on bonus after completion of 90 days of employment. In this position, you will work closely with external clients and internal teams to ensure that client requests and needs are addressed accurately and on time. Client Relationship Coordinators are also responsible for participating in monthly calls as well as remote and on-site visits and audits.

Key Responsibilities and Duties:

• Providing timely and accurate responses to inquiries from clients.
• Reviewing client deliverables, recalls, exception reports of all types, and updates provided by clients to solve critical issues in a time-sensitive environment.
• Providing excellent communication to all clients by anticipating and resolving issues in a manner that exceeds the client’s expectations.
• Participating in monthly calls, remote audits, and on-site visits.
• Delivering forecast information, various types of logs, and other documentation as required by the client.
• Communicating regularly with the client to evaluate satisfaction and proactively identifying upcoming needs.

Requirements:

• Ability to coordinate multiple tasks simultaneously with differing levels of urgency
• Keen attention to detail to ensure accuracy of data
• Able to perform well in the face of tight deadlines and challenges
• Demonstrate a high degree of professionalism and accountability
• Excellent communication skills (verbal and written)
• Excellent analytical thinking and organization skills
• Experience with Microsoft products: Outlook, Excel & Word
• Candidates must be able to pass industry required pre-employment screenings such as drug screens and background checks.

Qualifications

• Two (2) years post-secondary education or comparable experience

Company Perks!

At Messerli Kramer we value our employees. You can expect the following while working with us.

• Medical, dental, vision, and other benefits
• 401k with Firm match regardless of employee contribution
• Paid Time Off (PTO) and holiday pay
• Paid training
• Possibility of hybrid work from home schedule up to two days per week work upon successful completion of training period
• Casual, professional work environment
• Onsite amenities include a cafe and free workout facility
• Free parking

Apply today on really! Join our stable and growing Firm.

We do wish to thank all applicants for their interest and effort in applying for our position(s), but only candidates selected for interviews will be contacted.

Keyword Search: customer service, client service, collections, customer relations, legal, CSR, client care, client relations, client servicing, customer relationship, work with clients, customer support, client liaison, client support, customer care, customer focus, customer experience, client engagement, client satisfaction,

Job Type: Full-time
Pay: From $17.00 per hour