What are the responsibilities and job description for the Customer Support Expert position at MetaMap?
About the role
We are looking for a responsible Customer Support Expert to help customers with API, SDK, and webhook issues as well as try to reproduce possible bugs, escalate bugs to the engineering team, follow up on their resolution and help with meetings with the clients about support questions.
Key responsibilities
- Reproduce technical issues
- Help customers with API/Webhook/SDK issues
- Escalate bugs to the engineering team
- Follow up on the engineering team's resolution
- Shift hours: From 3:00 PM to 00:00AM (GMT-5 Colombia Standard Time)
Skills & Experience
- 2 years of experience in customer support, or related roles
- Must have experience with APIs, Webhooks, and/or Web development
- Bilingual proficiency (Spanish and English) is a must
Nice-to-have:
- Knowledge of React Native, Javascript, and Python is a plus
- Experience at a startup company, SAAS, or fintech company
- Portuguese is a plus
Intern- Customer Serv/Field Support
Customer Serv/Field Support - Energy Transfer Family of Partnerships Careers -
DALLAS, TX
Structure Repair Engineer - Customer Support
1571 Airbus Americas Customer Services, Inc. -
Wichita, KS
AUXILIAR DE COMPRAS
Expert Business Support Services -
Jal, NM