FCU Specialist

At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities. The Financial Control Unit consists of individuals who are willing to provide solutions to address core business challenges with MetLife. This role will provides exemplary customer service by working with internal MetLife customers in a timely and accurate manner.

Key Responsibilities:

• Support Tax Functions: Ensure accurate tax reporting for customers and claimants. Increase customer and claimant satisfaction. Review processes to evaluate compliance with Federal Laws including FATCA and the Internal Revenue Code. Complete tax escalations accurately and on time (defined by escalations). Maintain satisfactory response time for all tax issues.
• Support Claim Functions: Review processes to evaluate compliance with Federal Laws including FATCA and the internal revenue code. Support Claims and Overpayment teams through teamwork, sharing subject matter expertise, training and mentoring. Support our organization by participating in projects and activities that improve our business processes and operations. Demonstrate behaviors that promote professionalism and a positive working environment including flexibility and embracing change, collaboration, initiative, open and candid communications and ability to handle multiple tasks. Ask for and consider the ideas of others.
• Support Projects: Actively participate in compliance and projects as needed embracing change, collaboration, initiative, open and candid communications and ability to handle multiple tasks. Demonstrate willingness to take on assigned tasks as needed, view them as a potential opportunity to improve customer centricity for external and internal customers. Communicate clearly and as often as needed with claims team to make sure the task being handled is done so to completion. Goal is to improve efficiency and compliance of company operations.

Essential Business Experience and Technical Skills:

Required:

• High School Diploma
• 2-4 years of experience in claims
• Strong customer satisfaction focus

Preferred:

• Working knowledge of Disability Claims systems, Master Tax File and EDCS
• Demonstrate behaviors that promote professionalism and a positive working environment including flexibility and embracing change, collaboration, initiative, open and candid communications and ability to handle multiple tasks.

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

The wage range for this position specific to Colorado is 49700 to 66200. You may be also eligible for the MetLife Annual Variable Incentive Plan ("AVIP"). Your eligibility for an AVIP award are governed by the terms of the applicable plan or program documents. MetLife offers a comprehensive benefits program that includes Medical, Dental, Life, Vision plus Retirement benefits and Paid Time Off.

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies."

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife. For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.