What are the responsibilities and job description for the TAM Unit Leader position at MetLife?
Locations:
Virtual, with accessibility to the following offices: Oriskany-NY, Tampa-FL, Bloomfield-CT, Aurora-IL, and Cary-NC
Role Value Proposition:
Global Operations (Global Ops) focuses on creating positive experiences for MetLife customers and helping the company make the best use of its global resources. We’re looking for unique talent with fresh perspectives that can propel innovation. In this role you will investigate group disability claims and makes determination on claims settlement within authorized guidelines.
Key Responsibilities:
- Supervises team of claim specialists handling both Absence and Paid Leaves.
- Manages workflow; screens and distributes work based on skill level.
- Ensures adherence to performance standards, resolves client service issues, and maintains data integrity.
- May review, record, and analyze data to make claims settlement determination.
- Performs other related duties as assigned or required.
- Assists with people management responsibilities, including hiring, firing, promotions, performance and compensation management, and training and development.
Essential Business Experience and Technical Skills:
Required:
- 5 years of Insurance Experience
- Experience with Federal and Statutory paid and unpaid leaves
- Must be able to communicate clearly and effectively, both written and verbal
- High School Diploma
Preferred:
- 5 years of Disability Insurance experience
- Excellent analytical, decision making and problem-solving skills
- Highly self-motivated
- Bachelor’s Degree
MetLife:
MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.
We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”
MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.
We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife. For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.
MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
MetLife maintains a drug-free workplace.
