What are the responsibilities and job description for the Tech Support Consultant position at Metlife?
Position: Tech Support Consultant
Job Location: United States : North Carolina : Cary
Work Arrangement: Hybrid - 3 days in office/2 days remote.
Role Value Proposition:
Work cross-functionally to evaluate processes and procedures for automation opportunities. Identify process improvement opportunities to allow successful conversion to an automated process. Define, implement, and manage toolsets required to enable self-service infrastructure and process automation. Create a framework for other IT teams to utilize in automating jobs, processes, and tasks. Train staff and define automation best practices. Work with Cloud, Infrastructure, and Network teams to automate lifecycle, configuration management, and issue remediation utilizing infrastructure as code (IAC). Work with Service Management and Operations teams to automate support and end-user self-service processes, focusing on cloud-native services and optimizing the automation landscape through the adoption of these services. Contribute to technical discussions internally and with vendor teams. Produce design plans, implementation diagrams, data flow mappings, and as-built documents. Lead transformational initiatives.
Essential Business Experience and Technical Skills:
Bachelor’s degree in Computer Science or Applied Computer Science (willing to accept foreign education equivalent) plus three (3) years of experience designing, building, configuring, integrating, and managing key components of a fully automated tool stack. Specific skills/other requirements (quantitative experience requirement not applicable to this section unless otherwise stated) -- must possess the following: Building automation to create process efficiencies and provide business value (3 years); deploying and managing infrastructure lifecycle in software development, DevOps, or similar role utilizing infrastructure as code (IAC) (2 years); automating processes through CLI and REST API interfaces using scripting, development, and data technologies, including PowerShell, Python, JavaScript, JSON, YAML, and XML (3 years); and supporting and troubleshooting enterprise technology systems, including server systems, networks, telephony, messaging, and storage.
Assignment Category
Full Time
Requisition #:
131328
Business Category
Global technology & Operations
Number of Openings
1
Contact Information
Submit resume to Ashley Lonsinger Ashley.L.Lonsinger@metlife.com
Hiring Manager
Kevin Laux
At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.
#LI-DNI
MetLife:
MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.
We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”
MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.
We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife. For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.
MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
MetLife maintains a drug-free workplace.
