Medical Services Coordinator -UP

Metra is one of the largest and most complex commuter rail systems in North America, serving Cook, DuPage, Will, Lake, Kane, and McHenry Counties. The agency is linking communities in Northeastern Illinois by providing safe, reliable, and efficient commuter service.

Metra's Human Resources Department's mission is to recruit and retain qualified employees in a diverse workforce; treat all employees fairly; facilitate training and professional development for career growth; effectively manage and administer compensation; negotiate and administer flexible benefit programs that provide quality and value; administer medical leaves and related services; promote wellness; provide confidential and efficient records administration; ensure that Metra's policies and procedures comply with all laws governing employment, benefits and other ancillary services; and foster an environment of trust and mutual respect with employees as well as internal and external partners. Human Resources is staffed with 30 employees.

Reporting to the Manager, Medical Services Programs, the Medical Services Coordinator performs administrative, records and data management, and payment processing duties for Medical Services Programs.

The primary duties include: Receive payment requests from test administrators, audit to ensure accuracy of charges and resolve discrepancies, forward requests for payment to Accounts Payable, and monitor for payment verification. Create, update, and maintain program files, databases, and spreadsheets; compile and analyze data; and prepare reports.
Respond to customer service inquiries related to HR Operations, billings, and test and work status. Participate in special projects or events as assigned to meet the on-going needs of the organization. Promote safe work practices and maintain and foster a safe work environment. Perform other related duties as assigned to meet the ongoing needs of the organization.

Final salary will be determined in part by the qualifications of the selected candidate.

Metra is a railroad employer subject to the provisions of the Railroad Retirement Tax Act, not the Social Security Administration.

1. Associates degree in Business Administration or a related field, or, in lieu of specified degree, a combination of education and experience that equals two years of administrative, records/data management, or payment processing experience experience.
2. In addition to #1, must have three years of administrative, records/data management, or payment processing experience.
3. Knowledge of the general administrative and office procedures.
4. Knowledge of billing and payment processing practices.
5. Knowledge of records management.
6. Good organizational, analytical, and problem solving skills.
7. Good verbal and written communication skills.
8. Proficient in Microsoft 365.
9. Ability to maintain confidentiality and exercise sound judgment.
10. Ability to maintain accurate and precise records and reports.
11. Ability to work as part of a team under aggressive deadlines.

Please note: Regardless of any state laws that legalize marijuana, Metra prohibits applicants and employees' use or possession of marijuana (or marijuana paraphernalia), or having detectable amounts of marijuana in their bodies, including synthetic and/or non-synthetic substances such as THC for any reason for pre-employment screening purposes, while on duty, subject to duty, on Metra property, or in Metra work equipment and vehicles.

Metra is an Equal Opportunity/Affirmative Action Employer. It is our policy to fill vacant positions with qualified candidates without regard to race, color, sex, religion, national origin, age, gender identity, disability, or any protected categories, assuming an individual can perform the essential functions of the job with or without accommodation.