Job Posting for Inside Sales/Technical Support at Metraflex
Job Summary
Metraflex is a manufacturer that has been supplying piping specialty products to the commercial HVAC industry since 1958. Located in the West Town part of downtown Chicago, Metraflex has representatives selling their products across the country and around the world. The Inside Sales/Technical Support position will have a working knowledge of the Metraflex product offering, and be able to make product recommendations based off individual application requirements. They will work directly with our established network (no cold calling) of manufacturers’ representatives and engineers to assist in quoting, pricing, and delivery of products to end users.
Responsibilities and Duties
TYPICAL DUTIES AND RESPONSIBILITIES:
Account Manager contact for factory representatives
Recommend products to end users and manufacturers’ representatives
Create competitive quotes while maintaining company’s profitability
Design custom products using existing tools
Apply product knowledge to troubleshoot application issues
Provide technical support and customer service support to our clients and end users
Coordinate among departments and external suppliers to meet project deadlines
Work effectively in a high paced environment
Communicate daily with established client base
Qualifications and Skills
REQUIRED QUALIFICATIONS:
Bachelor’s degree or equivalent experience
Well-rounded knowledge of Microsoft Office Suite of Applications
Strong written and oral communication skills
Ability to prioritize and multi task
Time and scope management for multiple projects for each disturbing client
Willing to travel up to 3 times a year
Ability to effectively articulate technical challenges and solutions in a fast-paced dynamic environment
PREFERRED QUALIFICATIONS:
Bachelor’s degree in a technical field
Familiar with engineering drawings
Familiar with commercial HVAC systems and their components
Salary.com Estimation for Inside Sales/Technical Support in Chicago, IL
$86,164 to $123,276
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