Bilingual Front Desk Receptionist/Scheduler

Summary: We are looking for a responsible and detail-oriented Bilingual Medical Front Desk Receptionist to manage the reception area of our pain practice. You will represent Metro Spine PC in a professional and caring manner to increase our profitability and customer satisfaction.

The required hours are as follows: Monday – Friday, 7am – 4pm (variable)

Duties and Responsibilities include the following. Other duties may be assigned.

1. Answers all incoming calls and directs calls to appropriate personnel. Serves as a liaison between patient and medical staff

2. Responsible for scheduling patient appointment in an efficient and timely manner.

4. Schedules new patients, follow up and returning patients in computer system in accordance with physician and/or office guidelines. Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.

3. Obtains and enters all insurance authorization, and correspondence relating to referrals in patients charts and/or electronic medical records (EMR).

4. Collects co-pays, deductible and other out of pocket amounts at time of visit.

5. Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.

6. Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested.

8. Demonstrates the ability to open and close medical office according to medical hours of operations.

9. Performs check-in and check-out procedures according to office protocol.

10. Facilitates day-to-day operations of medical office.

Performs other duties as assigned.

Requirements:

Must be bilingual (Spanish/English).

Familiar with electronic health records (eClinical Works).

Candidates should be pleasant, well spoken, bright, energetic and reliable.

Must be very familiar with collection of co-pays and deductibles.

Must understand insurance and insurance verification.

Multi-lingual/multi-cultural patient involvement.

Must have reliable transportation, as the candidate will work at our satellite offices in Maryland and Washington DC.

Please apply only if you are qualified, as this is not a training position.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required education:

· Minimum, 1 year of college.

Required experience:

• Medical Receptionist: 2 years.

Computer Skills:

To perform this job successfully, an individual should have knowledge of word processing software, internet software, and electronic health records software.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands, reach with hands and arms, and talk or hear. The employee is occasionally required to stand, walk, and stoop. The employee must occasionally lift and/or move 15 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

We Offer

· Salary range $16-$18 per hour (depending on qualifications/experience)

· General benefit package offered, including 401K after qualification period

• Opportunity for pay increases based on performance and length of employment
• Bi-Weekly paychecks
• Direct Deposit
• Overtime pay when approved/ over 40 hrs
• Employer dedicated to creating an environment where employees want to work everyday.

Metro Spine PC is an Equal Opportunity Employer: We believe in the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, orientation, family or parental status, or any other status protected by the laws or regulations in the state of Maryland.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Computer Skills: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: Multiple Locations