Call center

Love Your Mondays again!

Join the Future of Connectivity with Metronet and Vexus!

Are you ready to launch your career with one of the nation’s fastest-growing fiber-optic powerhouses? Welcome to Metronet and Vexus, where we don’t just build networks; we build communities.

Recently, Metronet acquired Vexus, and effective January 1, 2025, all Metronet and Vexus associates will be combined into one organization : Metronet.

The Vexus brand will remain during the transition.

Care Account Executive

As a Care Account Executive, you will be instrumental in providing quality customer service and superior attention to our Residential customers and the needs of the Metronet retail store operations.

Our Care Account Executives are the face and voice of Metronet for our residential customers and potential residential customers in answering any questions / concerns that they might have around our service and products.

Those interactions will include, but aren’t limited to, answering questions regarding billing, sharing with our customers and potential customers more about our products and services, as well as ensuring that each customer has the exceptional customer service experience that they have come to expect (and deserve) from Metronet.

ESSENTIAL JOB FUNCTIONS :

• Provide strong understanding and enthusiasm around technology, especially around MetroNet products and services. Maintain detailed sales product knowledge, including competitive information.
• Provide superior customer service with all customer interactions. Evaluate customers’ potential product needs and make appropriate recommendations.
• Utilize retention techniques to proactively retain existing customers from canceling service.
• Meet or exceed sales quotas in an accountability-based culture.
• Manage store inventory, process equipment transactions, and handle high volumes of payment activity with a focus of maximizing the customer experience.
• Work in a fast pace, high-volume environment.
• Other duties and responsibilities as assigned.

• High School Diploma or equivalent
• 1-3 years related experience
• Sales and customer service experience required
• Excellent verbal and written communication skills
• Demonstrated ability to showcase your Customer Service, Initiative and Problem-Solving competencies

Join us and find out what it means to love your career!

At Metronet , we are committed to delivering cutting-edge technology combined with exceptional customer care. Our 100% fiber-optic technology ensures that we provide our customers with some of the fastest internet speeds in the world.

As industry leaders in fiber-to-the-premise TV, voice, and internet services, we’re not just focused on expanding our networks we’re focused on enriching the lives of those we serve.

We value our associates because they are the cornerstone of our success. By joining the Metronet family, you’re stepping into a rewarding career in technology with a company dedicated to your growth and success.

We’re in it to win it, and a key part of our strategy is to strengthen our business-to-business technology sales team with talented and hard-working individuals who aspire to be the next generation of technology leaders.

Recognized as one of the Best Places to Work, we offer a competitive total compensation package, including 80% of medical premiums paid by the company, company-paid disability and life insurance, and a 401(k)-company match with immediate vesting.

Plus, enjoy discounted services within our coverage areas and thrive in a locally owned, friendly, and fun atmosphere.

Discover more with Metronet a company where your success builds stronger communities, and your future is limitless.

Metro net is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status.

EOE / Minority / Female / Disabled / Veteran

Pay Rate - $

LI-AF1

Last updated : 2024-10-03

Salary : $17