Service Delivery Project Manager

Metronet has an immediate opening a Remote; Service Delivery Project Manager!

At Metronet, our culture is at the heart of everything we do. This is seen in the way we serve our customers, interact with each other, and take care of our company. As one of the fastest growing 100% Fiber-Optic technology companies, we pride ourselves on having an outstanding company culture and work environment. We value work-life harmony and your ability to manage your workload - that’s why this role is 100% remote!

We’re looking for motivated, self-starters to join our team and help us build upon our culture!

Why Metronet?

We believe that work/life harmony should be easy to achieve. We offer a variety of resources and support needed to bring your full self to work and stay present and committed to the people who matter most - your family.

Total Rewards:

• 80% of Medical premiums paid for by the company
• Company-paid Disability and Life insurance
• EAP (Employee Assistance Program)
• 401(k) company match dollar for dollar up to 6%
• Equipment and resources provided on day one
• Opportunities for advancement
• Professional development programs
• Associate perks and discounts
• Discounted Metronet service in our serviceable area
• And more!

Job Summary:

A Metronet Service Delivery Project Manager is responsible for managing and implementing complex services for Metronet high-profile business customers. The PM needs to understand the customer’s project scope, verify technical requirements, coordinate internal and external resources, manage equipment procurement, ensure valid network and equipment configuration, successful deployment and installation of equipment, including all features. Additional coordination of technical field dispatches to pre-install and activate customer complex services within critical client and internal milestones. The Project Manager organizes the implementation of more complex services and higher order volume for project deliveries. The Service Delivery Project Manager will be the main point of contact for the customer and all internal departments throughout the implementation process. The individual must be self-sufficient and able to work on his or her own for extended periods with minimal management direction.

What you will be doing:

• Builds and maintains good client relationships and works to improve customer satisfaction
• Initiates communication with high touch customers via phone calls, conference calls and email communications
• Conducts project kick-off calls with internal resources and customer to set scope, plan, expectations, and milestones to deliver MetroNet services.
• Lead regular project meetings regarding the delivery of commercial services both internally and with the customer and/or customer’s vendor
• Identify potential risks and create mitigation plans
• Project tracking and analysis in internal systems including but not limited to ZenDesk, Metasolv, Q-Manager, Salesforce
• Ensures the procurement and tracking of MetroNet equipment shipment and installation to meet customer implementation timelines
• Perform administrative duties commensurate with the requirements of the organization including data gathering, metrics, and reports.
• Manages client expectations by providing meaningful updates to external and internal customers
• Facilitate customer communication, provide product training, and post-installation follow-up
• Determines the estimated completion of services per project that will be used for revenue forecasting
• Minor travel for customer appointments

What You Need for This Position:

• BA/BS Degree in a business-related field or
• 3 years of project management experience and/or 5 years of telecommunications or cable TV experience
• Must have a valid driver’s license
• Customer-facing project management experience
• Must currently be, and remain at all times, insurable under the company automobile insurance policies.
• Proficient in Microsoft Office Suite
• PMP certification or Project Management preferred
• Ability to stay calm in high pressure situations and actively diffuse escalated situations
• Self-starter, motivation for personal, team and company goals and objectives
• Excellent verbal and written communication skills
• Strong organizational skills
• Agile thinker, quick learner
• Ability to multi-task and adapt in a fast-paced setting
• Anticipates and analyses problems clearly and determines appropriate solution or alternatives
• Ability to lead simultaneous initiatives in an entrepreneurial environment

Find out what it means to love your career and apply now!

MetroNet is an EQUAL OPPORTUNITY EMPLOYER