What are the responsibilities and job description for the Desktop Support Technician position at MetroSys?
Description
Provide field technical support to customers, including identifying and correcting equipment malfunctions that are unique or not previously encountered; Perform on-site installation check-out and emergency repairs normally involving a type of technically complex equipment; May instruct other technicians in problem diagnosis, trouble-shooting techniques, and repair procedures; Coordinate training of appropriate customer personnel; Ensure customer satisfaction through such activities as making periodic calls and visits to customers and providing information and technical support on new products and services.
- Interact with end-users to facilitate and promote effective use of information technology within the guidelines of company and IS policies
- Support Help Desk personnel in second level problem resolution to resolve end-user issues/requests
- This involves utilization of the Help Desk system to track end-user requests
- Utilize approved procedures to ensure that hardware and software are deployed, implemented, and supported per company standards/policies
- This includes the effective use of available tools and processes to efficiently and promptly respond to end-user requests
- Provide training, advice, and support to end-users to facilitate use of information technology, and promote awareness of the IS Policy, including security and appropriate use of assets
- Maintain advanced technical skills with the hardware and software supported by the Desktop Services Organization
- This includes PC's, printers, peripherals, PC Operating Systems, commercial PC software, and communications equipment to provide base LAN and voice support
- Perform other duties as required
Salary : $20 - $30
