What are the responsibilities and job description for the Onboarding Manager - Mobility position at MetTel?
Onboarding is a critical function that drives customer success and migrations, by providing a world class experience to every mobility client. This role will ensure all customers have a clear understanding of the migration process and help prepare the client for the transition. They will be responsible for getting the steady state built to drive revenue and customer satisfaction.
Roles and Responsibilities
- Proactively manage initial account setup to drive ease of doing business with MetTel
- Operational director of all internal teams involved in the setup of the client, and process improvements overall
- Assist with driving migration success and continuously highlighting the value of the partnership
- Point of escalation for customer and internal advocate
- Responsible for explaining and implementing contract and purchased services
- Key resource for initial customer portal setup and training for adoption
- Ensure client delivery of key reports and deliverables to prepare New Client Services
- Schedules kickoff call and prepares customer for transition
Skills and Qualifications
- Excellent verbal and written communication skills
- Ability to stay organized and provide a consistent customer experience
- Customer focused, problem solving skills
- Strong interpersonal skills and the ability to build relationships both internally and externally
- Exceptional time management and multitasking ability
- Ability to interface comfortably with senior executives and all levels within an organization
- Telecommunications experience is a plus, but not required
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