Location:
National Harbor, Maryland
POSITION SUMMARY:
It is the primary responsibility of the Assistant Executive Steward to assist in supervising the stewarding department. All duties are to be performed in accordance with departmental and MGM Grand policies, practices, and procedures.
POSITION RESPONSIBILITIES/DUTIES:
• Assist in overseeing operations in the stewarding department to ensure departmental strategic goals and intent are being met and exceeding expectations.
• Manage Human Resources responsibilities to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company and department policies, and legal requirements.
• Assist in handling all stewarding related labor relations issues. Assists in the investigation of such issues. Provide recommendations and issues appropriate counseling, suspensions, and terminations.
• Oversee on the job training & development programs through stewarding managers on a regular basis.
• Implement of F&B policies, operating procedures and training programs, manuals, directives, work schedules, rules and regulations for the stewarding staff and personnel.
• Coordinate purchase needs and parts to properly operate Food & Beverage outlet needs and fill outlet requisitions.
• Ensure all employees are properly trained in the Stewarding policies and procedures and use of all equipment.
• Act as a liaison with contract companies.
• Coordinate and communicate with all outside vendors and services, and Health Department.
• Other job related duties as requested
SUPERVISORY RESPONSIBILITIES:
• Steward Supervisor
EDUCATION and/or EXPERIENCE:
Required:
• Associates Degree in Business, Hospitality, related field, or equivalent work experience
• At least four (4) years of experience in management or supervisory role
• At least three (3) years of experience in stewarding or equivalent field
• Effectively communicate in English, in both written and oral forms
Preferred:
• Bachelor’s Degree in Business, Hospitality
• Bilingual, English as the primary or secondary language
• Previous experience working in a similar resort setting
CERTIFICATES, LICENSES, REGISTRATIONS:
• Gaming License
• Proof of eligibility to work in the United States
KNOWLEDGE/SKILLS/ABILITIES:
• Working knowledge of kitchens, dish machines and chemical awareness.
• Ability to use a telephone, copier, computer, 10 key and machine
• Excellent customer service skills.
• Interpersonal skills to effectively communicate with all business contacts.
• Ability to effectively communicate in English, in both oral and written forms.