Assistant Executive Housekeeper (Full Time) (MGM Grand)

VACCINATION REQUIREMENT: MGM Resorts now requires that all new hires who do not exclusively work from home to provide proof of vaccination against COVID-19 before beginning work effective August 30, 2021 (excluding hourly employees for properties located in Mississippi or New Jersey).

Location:

Become one of the stars behind the show and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

PRIMARY PURPOSE:

It is the primary responsibility of the Assistant Executive Housekeeper to manage all operations for assigned areas within Housekeeping, and to perform all assigned functions/duties in accordance with established guidelines/ procedures.

PRINCIPAL DUTIES AND RESPONSIBLITIES:

• Manages assigned operational functions consistent with the strategic plan/vision for the department, the division, and the property.
• Manages the delivery and measurement of guest service standards within Housekeeping, consistent with the company’s established guidelines/standards.
• Participates in the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure competitive position in anticipation of changing customer needs within the dynamic hospitality/gaming environment.
• Manages Human Resources responsibilities for Housekeeping to include:
  • creating a work environment that creates teamwork
  • performance feedback
  • recognition
  • mutual respect and employee satisfaction
  • quality hiring that encompass the company’s diversity commitment
  • training
  • disciplinary action
  • succession planning processes
  • adherence to the company’s status quo third party representation philosophy
  • compliance with company policies, legal requirements, and collective bargaining agreements
• Works closely in mentoring/coaching Housekeeping Floor Managers in additional tasks/responsibilities to optimize advancement opportunities available for subordinate staff.
• Assumes full responsibilities of the Executive Housekeeper in his/her absence.
• Promotes and develops team-oriented philosophy, stressing the importance of providing unparalleled commitment to excellence in service.
• Ensures adherence to guest service standards within established departmental policies and procedures. Evaluates and offers corrections/modifications to systems/structures that create problems or impede commitment to excellence in service.
• Manages accountability processes for division; ensures compliance with budgetary guidelines, company policies, established departmental guidelines/standards, and legal requirements.
• Manages short and long-term departmental objectives. Monitors, documents, and notifies Executive Housekeeper of any problems that may impact/jeopardize the achievement of current and future departmental objectives.
• Continuously evaluates staffing levels in accordance with business demands, providing recommendations for adjustments whenever possible.
• Responds to guest service interactions in a professional and timely manner, achieving positive guest/problem resolution.
• Inspects prescribed number of rooms on a daily basis to ensure Housekeeping Floor Managers and Guest Room Attendants are conforming to sanitation requirements and established standards.
• Works closely in training Housekeeping Floor Managers to ensure room inspections are in accordance with quality assurance standards.
• Establishes and maintains effective working relationship with all departments.
• Works closely with the Scheduling Attendants to ensure all bidding processes for positions within assigned area(s) of responsibility are handled in accordance to policies, procedures, and established timelines.
• Represents management at unemployment hearings, union grievances, arbitrations, and various meetings, when necessary.
• Performs other management duties as assigned/required.
• Performs other job-related duties as requested.

SUPERVISION:

MINIMUM REQUIREMENTS:

• Bachelor’s degree in a related field, or equivalent experience
• Two (2) years of relevant experience

PREFERRED:

• 3 years of supervisory experience in a major hotel/resort complex, preferred.
• Minimum one-year supervisory experience in a Union (bargaining unit) property, desirable.
• Fluency in English required; fluency in secondary (Spanish) language, preferred.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

• Proof of eligibility to work in the US

KNOWLEDGE, SKILLS AND ABILITIES:

• Technical knowledge/understanding of a hotel management system.
• Excellent knowledge/understanding of the legal ramifications/implications of various employee and guest actions, both in a bargaining and non-bargaining unit environment.
• Excellent knowledge/understanding of OSHA, chemicals, formulas, fabric equipment, production, flow methods, etc.
• Proficient in the use of MS Word, Excel, and Outlook.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills and effective listening abilities.
• Ability to lift/carry up to 20 lbs. at a time; and maneuver/maintain control of Housekeeping cart weighing up to 300 lbs.
• Strong leadership qualities, sound judgment, superior decision-making, and problem-solving skills.
• Ability to perform a myriad of duties with extreme care and attention to detail, while working in a fast-paced and busy environment.
• Maintain physical stamina, proper mental attitude, and ability to deal effectively with guests, management, employees, and outside contacts, while working under pressure and meeting deadlines.
• Neat and well-groomed appearance, adhering to Company standards.
• Ability to interact with our guests on a daily basis, and understanding the needs and expections of them.
• Able to effectively communicate in English, in both written and oral forms

WORKING CONDITIONS:

• This is not an official job description for this position and is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.