Guest Services Representative - Front Desk (Full-Time) (Luxor)

MGM Resorts International
Las Vegas, NV Remote Full Time
POSTED ON 3/25/2022 CLOSED ON 4/15/2022

Job Posting for Guest Services Representative - Front Desk (Full-Time) (Luxor) at MGM Resorts International

VACCINATION REQUIREMENT: MGM Resorts now requires that all new hires who do not exclusively work from home to provide proof of vaccination against COVID-19 before beginning work effective August 30, 2021 (excluding hourly employees for properties located in Michigan, Mississippi, New Jersey or Ohio).

Location:

Las Vegas, Nevada

Become one of the stars behind the show and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To Entertain The Human Race.

PRIMARY PURPOSE:

As a Guest Services Representative, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Assign rooms according to guest request and preferences whenever possible
  • Pre-assign, pre-key and prepare all guest packets for designated arrivals
  • Review/track/accommodate requests for changes and communicate to appropriate staff
  • Follow up with guests to ensure their requests or problems have been met to their satisfaction
  • Identify and resolve any over-commitments by room types. Balance room inventory in advance.
  • Review out of order rooms for accurate return dates; report any room maintenance problems to management, housekeeping and/or engineering
  • Assist front desk staff with the proper room assignments. Ensure hotel rooms are being blocked to allow for revenue maximization.
  • Run all daily reports that are required to complete necessary job duties including but not limited to group arrivals and departures, housekeeping briefs, trace reports etc.
  • Balance clerk/cashier postings, cash and credit transactions on a daily basis
  • Perform other job-related duties as requested

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Ability to quickly think strategically and analytically to increase efficiencies; ability to cognitively recognize patterns and trends and communicate effectively
  • Advanced knowledge of Opera, group blocks, room rack availability and the desire to learn additional Opera skills
  • Able to effectively communicate in English, in both written and verbal forms
  • Ability to read and write
  • Perception and awareness of individual needs and the ability to handle all situations calmly and professionally
  • Ability to multi-task and work well in a fast paced, team-oriented environment
  • Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
  • Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
  • Effective listening abilities with strong judgment skills
  • Knowledge of accommodations room capacities and amenities
  • Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
  • Maintain a professional, neat and well-groomed appearance adhering to company standards

MINIMUM REQUIREMENTS:

  • High school diploma or equivalent
  • Work varied shifts, to include weekends and holidays

PREFERRED:

  • One (1) year experience in front desk
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